What are the responsibilities and job description for the Part Time Receptionist position at The Goodman Group, LLC?
The Village Health and Rehabilitation, located in Missoula, MT is seeking a Part-time - On Call Receptionist!
No late nights, or experience necessary - willing to train!
Who We Are:
The Village Health & Rehabilitation offers 193 skilled nursing beds and provides the support residents and patients need through a wide range of skilled nursing care, restorative therapies and memory care. This award-winning community has been serving the Missoula area since 1981. Our neighboring community, The Village Senior Residence, offers independent living, assisted living and memory care if other services or care is needed. It is the commitment of our team members to help each resident and patient lead a purposeful life and strive to deliver an exceptional experience through Platinum Service®.
Why Work For Us:
Essential Job Functions Duties and Responsibilities:
The primary purpose of the Receptionist is to greet and assist visitors, residents, callers and provide exemplary customer service at all times. As directed by your supervisor, perform administrative support functions efficiently and in accordance with established procedures.
Administrative Functions
Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must be able to work with ill, disabled, elderly, emotionally upset, and potentially hostile people within the facility. Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.
Education And Experience
Prefer a high school diploma or GED
Helpful skills: customer service, money counting, reception, payables, reception
No late nights, or experience necessary - willing to train!
Who We Are:
The Village Health & Rehabilitation offers 193 skilled nursing beds and provides the support residents and patients need through a wide range of skilled nursing care, restorative therapies and memory care. This award-winning community has been serving the Missoula area since 1981. Our neighboring community, The Village Senior Residence, offers independent living, assisted living and memory care if other services or care is needed. It is the commitment of our team members to help each resident and patient lead a purposeful life and strive to deliver an exceptional experience through Platinum Service®.
Why Work For Us:
- Comprehensive Health Plan Options
- Medical and Prescription Coverage
- Dental and Vision Coverage
- $10k Life Insurance Coverage*
- Supplemental Insurance Options
- 401(k) Retirement Savings Plan with Generous Company Matching Benefits
- Employee Support Program (ESP)
- Tuition Discounts with Rasmussen College
- Educational Support
- Team Member Referral Bonus
- Shift Differentials
- LifeMart Employee Discounts
- Benefits available to eligible employees with enrollment in a medical insurance plan. Eligibility may vary by position, average hours worked, length of service, and/or location.
Essential Job Functions Duties and Responsibilities:
The primary purpose of the Receptionist is to greet and assist visitors, residents, callers and provide exemplary customer service at all times. As directed by your supervisor, perform administrative support functions efficiently and in accordance with established procedures.
Administrative Functions
- Greet visitors, residents, and vendors in a courteous and professional manner. Identify visitors and direct to appropriate location. Process and record visitor information as defined by the community.
- Answer the telephone, determine nature of call, and direct caller to appropriate individual or department.
- Respond to requests from within the community; identify and locate appropriate personnel.
- Maintain resident information by name and room number, eligibility to receive calls, emergency phone members of on‑call personnel, department extensions, key personnel, etc.
- Exercise discretion in releasing information so that confidentiality and privacy are maintained. Information must be stored in a safe and secure manner at all times.
- Identify security concerns and notify supervisor or proper authorities. Effectively communicate facility policies and procedures to visitors, staff and vendors.
- Assist with administrative duties which includes, typing, copying, filing, posting accounts, sorting mail, ordering supplies and repairs, mailing out doctor’s orders.
- Maintain a work environment that is clean and presents a professional image.
- As appropriate, document and resolve concerns or relay to the appropriate staff.
- Ethically and responsibly conduct small monetary transactions for ticket sales, etc.
- Attend and participate in service training programs to meet state and federal requirements.
Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must be able to work with ill, disabled, elderly, emotionally upset, and potentially hostile people within the facility. Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.
Education And Experience
Prefer a high school diploma or GED
Helpful skills: customer service, money counting, reception, payables, reception