Admissions Coordinator

Summary Of Position

The Admissions Coordinator plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. The primary purpose of this position is to obtain and process required information and admit residents in an efficient manner, in accordance with established policies and procedures, and as directed by your supervisor.

Essential Job Functions

• Accept, assess and process patient referral information from acute care systems and case managers, to facilitate admission. Goal is to meet or exceed budgeted daily census for the health and rehabilitation community.
• Meet with prospective residents/guardians and obtaining required information and signatures on all required releases, insurance pre-authorizations, identification records, authorizations, and admission agreements, etc.
• Assist in the orientation program, Happy You’re Here, of admitted residents. Explain to the resident, and/or guardian, room rates, billing procedures, visitors/guest privileges, restrictions, resident care procedures, etc., as appropriate.
• Utilize CRM, Point Click Care, to maintain a current listing of all residents, their level of care, and assigned room numbers.
• Work with regional corporate support on marketing plans and weekly admissions reports to track success.
• Occasional outreach to local acute care systems and case managers may be required.
• Perform other job-related duties as assigned.
  
  

Knowledge And Critical Skills

• Be able to make independent decisions and follow instructions.
• Deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the public.
• Capable of working with ill, disabled, elderly, and emotionally upset people within the facility.
• Communicate effectively in a manner that is sufficient for effective communication with supervisors, team members, prospects, residents, and families.
  
  

Education And Experience

• Must meet all applicable state and federal requirements for this position.
• Minimum one (1) year experience in senior housing or health care.
• Must have a valid driver’s license and operable vehicle.
• Knowledgeable of laws, regulations and guidelines pertaining to senior housing and assisted living.
• Knowledge with Microsoft Office Suite (Word, PowerPoint, Publisher, Excel, Outlook) preferred.
  
  

Supervisory Responsibility

This position does not have direct reports or supervisory requirements.

Working Conditions and Physical Demands

Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals.

Physical Requirements - The Physical activities of this position involve:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to push, pull, move and or lift a minimum of 25 pounds
  
  

Cognitive Requirements - The Cognitive activities with or without prosthetics of this position are:

• Executes tasks independently
• Ability to express yourself clearly and effectively
• General computer literacy
  
  

Environmental Requirements - An individual in this position may be exposed to:

• Ambient room temperatures, lighting and traditional office equipment as found in a typical office environment
• May be exposed to variable temperatures and conditions while off-site
  
  

Other Requirements -

• Off-site travel may be required
  
  

Platinum Service®

Platinum Service® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.

Conclusion

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Acknowledgement

I understand this job description and its requirements, and that I am expected to complete all duties as assigned. I understand the job functions may be altered from time to time.

By signing below, I acknowledge I am able to perform the essential functions of this job with or without a reasonable accommodation. If I require a reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss possible accommodations.