Respite Coordinator

This position will help to support our Respite Program in New York, providing support to young women who are facing housing insecurity and are in need for medical respite. Our program will primarily focus on individuals in need while being pregnant or having recently given birth and facing maternal health challenges. This person will collaborate closely with the family support team and other members of the Respite Program.
  
The GEC provides shift leadership, operational oversight, and hands-on support to Guest Experience Associates while collaborating with departments including Family Support, Housekeeping, and Facilities. This role balances service execution with administrative responsibilities to enhance the guest journey and uphold company standards.  
Essential Duties and Responsibilities 
•    Lead daily shift operations at the front desk, ensuring optimal staffing and service standards.
•    Coach, mentor, and assist Guest Experience Associates in delivering elevated guest interactions.
•    Attend to recipients' nonclinical needs, such as providing minimal assistance with activities of daily living (ADLs), and confer, as needed, with the recipient's clinical care team, including, but not limited to, primary care physician, behavioral health provider, substance use treatment provider, specialty provider, referring provider, and home health provider, as appropriate.
•    Coordinate guest room readiness and turnover in partnership with Housekeeping and Facilities teams.
•    Ensure guests have access to medication as needed.
•    Respond to escalated guest concerns using the “Respond, Recover, Report” protocol and ensure documentation is completed.
•    Support family onboarding process, in collaboration with family support team,  including orientations, intake forms, and personalized check-in experiences.
•    Support the implementation of guest programming and coordinate activity registration, reminders, and logistics.
•    Maintain shift reports, reservation logs, incident reports, and donation documentation.
•    Assist with daily arrival and departure prep including room inspections, guest welcome notes, and comfort kits.
•    Liaise with volunteers and support their engagement in guest service-related duties.
•    Participate in cross-training and project execution to improve departmental efficiency and service quality.
•    Provide first aid and basic life support as needed- training provided to all team members
•    Serve as point-of-contact for lost and found inquiries, delivery coordination, and guest communication.
 Supervisory Responsibilities 
•    This position provides shift leadership to Guest Experience Associates and volunteers assigned to the operations team. This may include helping to delegate tasks and help answer questions and problem solve with the team. 
•    Support the onboarding of new hires.
Qualifications 
•    Demonstrated leadership and training experience.
•    Familiarity with property or facility management software and digital communication tools.
•    Current or prior registration as a certified nurse assistant, home health aide, or personal care worker; or One year of experience in the provision of services to persons experiencing homelessness or adults residing in a facility subject to licensure and oversight by the Department, OPWDD, OMH, or OASAS. This could include peer support personnel or community health workers.
Additional
Physical Demands
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    Work for this job is performed in a hospitality environment with guests or in mechanical/maintenance rooms. Some outdoor work is required. 
•    This position requires standing, bending, climbing, walking, lifting, pushing, pulling or carrying for extensive periods of time
Work Environment
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    This job is located in the same facility where temporary accommodations to pediatric patients and their families while the patients are undergoing active medical treatment at area hospitals.  
•    The noise level in the work environment is moderate to loud. Noise levels often increase with families and children who have temporary residence in the building as well as guests and musical performers for special events as well as mechanical equipment
•    Some travel may be necessary for this job
 
**** Current or prior registration as a certified nurse assistant, home health aide, or personal care worker is a plus and the ideal, open to candidates who have one year of experience in working in a facility that caters to those experiencing homelessness or to candidates who work with adults residing in a facility as long as that facility.