What are the responsibilities and job description for the Assistant Manager position at The Gold Leash?
Assistant Manager – The Gold Leash Pet Hotel & Daycare
Location: Naperville
Schedule: Full-time | Open availability required (including weekends & holidays)
Compensation: Based on experience
About Us
The Gold Leash Pet Hotel & Daycare is a family-run business built on heart, structure, and high standards. We provide a safe, clean, and enriching environment for every dog in our care. As we continue to grow, we’re seeking an experienced and confident Assistant Manager to support one of our facilities with professionalism, consistency, and positive energy.
About the Role
We are looking for a hands-on, operationally strong Assistant Manager who thrives in a fast-paced environment and loves leading people.. You will begin by working closely with the Area Manager to learn our systems, SOPs, and expectations — and then you will fully own the day-to-day operations.
You will primarily lead Front of House (FOH) while also supporting and guiding Back of House (BOH) kennel managers and playgroup teams. You must know every aspect of the role and be willing to step in wherever needed.
Key Responsibilities
- Oversee all daily operations of the facility.
- Help manage staff scheduling, inventory, and compliance with SOPs.
- Hire, onboard, train, coach, and develop team members.
- Conduct performance reviews and disciplinary actions when required.
- Hold regular team meetings and monthly staff meetings.
- Maintain high standards of cleanliness, safety, and organization.
- Build strong relationships with customers and provide exceptional service in person, by phone, and by email.
- Track KPIs and ensure the facility meets operational goals.
- Collaborate with the Area Manager to improve task sheets, training manuals, workflow, and overall efficiency.
- Support both FOH and BOH, ensuring clear communication and consistency across teams.
Who We’re Looking For
- Minimum of 1 years management experience in dog daycare, kennels, or fast-paced hospitality (hotels, restaurants).
- Strong operational understanding of KPIs, SOPs, payroll, scheduling, and inventory.
- Excellent communicator who can lead confidently at all levels.
- Positive attitude, strong work ethic, and a solution-based mindset.
- Calm under pressure, able to de-escalate situations effectively.
- Someone who takes ownership, leads by example, and expects accountability.
- A team builder who wants to grow long-term within a family-run, expanding company.
Schedule
- Must have full open availability (including holidays and weekends).
- Standard shifts: 6:00 AM–3:00 PM or 10:30 AM–7:30 PM.
- GM schedule typically Monday–Friday or one weekend day with a weekday off, depending on facility demand.
- Must be available between 5:00 AM and 8:00 PM as needed.
Why Join The Gold Leash
- Family-run environment with strong values and support.
- Real authority to run your facility and make an impactful difference.
- Opportunities for advancement as we continue to expand.
- Your leadership, initiative, and ideas truly matter here.
- Be part of a company that treats its people and pets like family.
Perks & Benefits - Once completed probation period 30-90 days based on expericne
- Employee discount: 20% off services.
- Quarterly 10-day daycare package for personal use.
- Monthly bonus.
- Competitive BCBS insurance options company contributes 20% towards insurance,
- Paid Time Off: 40 hours to start.
- As we grow, our benefits will continue to grow as well.
- Supportive, family-run work environment with hands-on leadership.
- Opportunities to collaborate on improving systems, training manuals, and operational workflow.
- A chance to build your own team and make a lasting impact as we expand.
How to Apply
Please submit your resume and a cover letter explaining why you would be the perfect fit for The Gold Leash and what leadership qualities you would bring to our team.
Pay: From $20.00 per hour
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- Why would you like to work for The Gold Leash?
- Do you have kennel experience?
- Do you have open availability?
- Do you have your OWN vehicle?
- How many hours are you looking for?
Experience:
- Management : 1 year (Preferred)
Ability to Commute:
- Naperville, IL 60565 (Preferred)
Work Location: In person
Salary : $20