What are the responsibilities and job description for the Reservations Sales Agent position at The Global Ambassador Hotel?
Why The Global Ambassador
Competitive compensation
Comprehensive benefits available for team members working 25 hours per week, including medical, dental, vision, and more
Paid time off eligibility for those working 32 hours per week
A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
What You’ll Do
The Reservations Sales Agent serves as the primary point of contact for guests, delivering personalized service through the hotel's centralized guest service and communications center. Reporting to the Reservations Sales Manager, this role manages guest inquiries, reservations, requests, and telecommunications operations while ensuring every interaction reflects the luxury standards and service culture of The Global Ambassador.
- Serve as a single point of contact for guests, handling inbound and outbound communications with professionalism, warmth, and efficiency.
- Manage guest requests and inquiries via phone, text, email, and other communication channels, ensuring timely follow-through and resolution.
- Manage hotel, spa, and dining reservations with precision while maximizing revenue by identifying guest needs, delivering personalized recommendations, and driving up-selling and cross-selling opportunities across hotel services and experiences
- Operate the hotel's PBX and telecommunications systems, ensuring all calls are answered promptly and routed appropriately.
- Collaborate with Front Office, Spa, Food & Beverage, Housekeeping, Engineering, and other departments to fulfill guest needs and service requests.
- Maintain comprehensive knowledge of hotel amenities, services, dining venues, spa offerings, membership programs, and local attractions.
- Accurately document guest preferences, requests, and interactions within hotel systems.
- Contribute to a collaborative team environment focused on guest satisfaction, operational excellence, and continuous improvement.
- Completes other tasks assigned.
Qualifications
- Minimum 1-2 years of experience in luxury hospitality, guest services, reservations, front office, concierge, call center, or customer service environments.
- Passion for delivering exceptional guest experiences and creating meaningful connections.
- Excellent verbal and written communication skills with a polished and professional demeanor.
- Strong multitasking, organizational, and problem-solving abilities in a fast-paced environment.
- Ability to remain calm, resourceful, and service-focused when handling guest requests and concerns.
- Experience with hotel property management systems, reservation platforms, and PBX systems.
- Strong attention to detail and commitment to accuracy.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Flexible availability, including evenings, weekends, and holidays.
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.