What are the responsibilities and job description for the Systems Engineer, End-User Computing position at The George Washington University?
Posting Details
I. Job Overview
Job Description Summary:
GW Information Technology (GW IT) provides empowering tools and caring support for all members of The George Washington University (GW) community. We are focused on driving digital transformation and innovation to enable the academic and operational excellence of our students, faculty, staff, and researchers. At GW IT, we are committed to cultivating a team culture that values diversity, inclusion, respect and collaboration, and invests in each of our team members to grow in their technology and career skills.
The Systems Engineer, End-User Computing ( EUC ) is a senior technical expert responsible for managing and optimizing GW’s endpoint and virtual computing environment. This role ensures that faculty, staff, and students have secure, reliable, and user-friendly technology experiences across classrooms, offices, and remote environments.
The engineer serves as a primary technical lead for endpoint management and virtual desktop infrastructure ( VDI ) platforms such as Microsoft Intune, Jamf Pro, and Microsoft Azure Virtual Desktop. They ensure these systems are configured for stability, security, and performance, and contribute to digital workspace strategy in collaboration with senior IT leadership.
Acts as the Tier 3 escalation point for endpoint-related incidents, providing advanced troubleshooting and systemic fixes for issues escalated from Tiers 1 and 2. This includes diagnosing complex problems and implementing solutions that prevent recurrence.
Partners with IT Service Delivery, Server Management, Cloud Computing, Networking, IT Security, Identity & Access Management, Audiovisual (AV) Engineering, Unified Communications & Collaboration ( UCC ), Student Computing Labs & Printing, and other teams inside and outside GW IT to deliver integrated solutions and maintain compliance with security and access standards.
Leads and contributes to projects that improve endpoint services, including automation, provisioning, and user experience enhancements. Provides input on emerging technologies and recommends improvements aligned with departmental goals.
Implements metrics to monitor device health, application inventory, usage reports, and user satisfaction, driving continuous improvement. Provides technical guidance to peers and junior staff. Performs other related duties as assigned to support the mission of GW IT.
Minimum Qualifications
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 5 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study plus 3 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Preferred Qualifications
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
GW Staff Approach to Pay
How is pay for new employees determined at GW?
Healthcare Benefits
GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.
II. JOB DETAILS
Campus Location: Ashburn, Virginia
College/School/Department: GW IT
Family Information Technology
Sub-Family Systems Engineering
Stream Individual Contributor
Level Level 3
Full-Time/Part-Time: Full-Time
Hours Per Week: 40
Work Schedule: M-F 8-5 Evening/Weekends as needed
Will this job require the employee to work on site? Yes
Employee Onsite Status Hybrid
Telework: Yes
Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions To Applicants
Employer will not sponsor for employment Visa status
Internal Applicants Only? No
Posting Number: S013856
Job Open Date: 10/06/2025
Job Close Date
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement
The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
I. Job Overview
Job Description Summary:
GW Information Technology (GW IT) provides empowering tools and caring support for all members of The George Washington University (GW) community. We are focused on driving digital transformation and innovation to enable the academic and operational excellence of our students, faculty, staff, and researchers. At GW IT, we are committed to cultivating a team culture that values diversity, inclusion, respect and collaboration, and invests in each of our team members to grow in their technology and career skills.
The Systems Engineer, End-User Computing ( EUC ) is a senior technical expert responsible for managing and optimizing GW’s endpoint and virtual computing environment. This role ensures that faculty, staff, and students have secure, reliable, and user-friendly technology experiences across classrooms, offices, and remote environments.
The engineer serves as a primary technical lead for endpoint management and virtual desktop infrastructure ( VDI ) platforms such as Microsoft Intune, Jamf Pro, and Microsoft Azure Virtual Desktop. They ensure these systems are configured for stability, security, and performance, and contribute to digital workspace strategy in collaboration with senior IT leadership.
Acts as the Tier 3 escalation point for endpoint-related incidents, providing advanced troubleshooting and systemic fixes for issues escalated from Tiers 1 and 2. This includes diagnosing complex problems and implementing solutions that prevent recurrence.
Partners with IT Service Delivery, Server Management, Cloud Computing, Networking, IT Security, Identity & Access Management, Audiovisual (AV) Engineering, Unified Communications & Collaboration ( UCC ), Student Computing Labs & Printing, and other teams inside and outside GW IT to deliver integrated solutions and maintain compliance with security and access standards.
Leads and contributes to projects that improve endpoint services, including automation, provisioning, and user experience enhancements. Provides input on emerging technologies and recommends improvements aligned with departmental goals.
Implements metrics to monitor device health, application inventory, usage reports, and user satisfaction, driving continuous improvement. Provides technical guidance to peers and junior staff. Performs other related duties as assigned to support the mission of GW IT.
Minimum Qualifications
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 5 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study plus 3 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Preferred Qualifications
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
- Hands-on experience with endpoint management and VDI platforms (e.g., Microsoft Intune and Configuration Manager, Jamf Pro, Microsoft Azure Virtual Desktop) in a mid-to-large enterprise.
- Solid understanding of operating systems (Windows/macOS/Linux), device configuration, device imaging/provisioning, patching, and software deployment.
- Experience with scripting and automation tools (e.g., PowerShell, Bash) to support endpoint operations
- Familiarity with cloud computing, endpoint security tools and practices, including antivirus, encryption, and vulnerability management.
- Experience monitoring and optimizing device health, login times, and user satisfaction metrics.
- Proven ability to work collaboratively across IT teams (e.g., Networking, Security, AV, IAM ) to deliver integrated solutions.
- Experience serving as a Tier 3 escalation point, managing ticket queue, and resolving complex technical issues.
- Certifications such as Microsoft Certified Endpoint Administrator Associate, Azure Virtual Desktop Specialty, Jamf Certified Admin, or similar.
- Demonstrated commitment to continuous learning and professional growth in endpoint technologies.
GW Staff Approach to Pay
How is pay for new employees determined at GW?
Healthcare Benefits
GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.
II. JOB DETAILS
Campus Location: Ashburn, Virginia
College/School/Department: GW IT
Family Information Technology
Sub-Family Systems Engineering
Stream Individual Contributor
Level Level 3
Full-Time/Part-Time: Full-Time
Hours Per Week: 40
Work Schedule: M-F 8-5 Evening/Weekends as needed
Will this job require the employee to work on site? Yes
Employee Onsite Status Hybrid
Telework: Yes
Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions To Applicants
Employer will not sponsor for employment Visa status
Internal Applicants Only? No
Posting Number: S013856
Job Open Date: 10/06/2025
Job Close Date
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement
The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
Salary : $68,360 - $131,081
