IT Specialist (Hybrid-Remote)

About The Position

The IT Specialist is responsible for installing, modifying, and repairing personal computer hardware and software systems. This role provides technical support, manages system permissions, and serves as a key resource for troubleshooting and user assistance across the organization.

Expected Hours for this Position: 11am - 8pm EST

This is a Hybrid-Remote Position (2-3 days in Office)

Compensation: $68,000 - $78,000

Qualifications

• Bachelor’s degree or equivalent work experience required
• 1–2 years of experience in non-profit, research, or healthcare settings preferred
• Strong technical knowledge of server and workstation operating systems (Microsoft Windows Server 2022, Windows 10/11) required
• Experience supporting Microsoft server software (Active Directory, SharePoint, Microsoft Exchange) preferred
• Proven oral and written communication skills
• Hands-on expertise in desktop operating system maintenance, troubleshooting, and installation preferred
• Proficiency in Microsoft Office Suite, web browsers, antivirus software, remote access tools, and Adobe applications required
• Certifications such as A , Network , or Microsoft Certifications highly desired
• Must be organized, detail-oriented, and professional in demeanor
• Ability to prioritize and adapt to changing workloads and communicate effectively with diplomacy
  
  
  

Responsibilities

• Identify, procure, and install hardware/software to meet user requirements
• Configure and deploy hardware components (monitors, keyboards, printers, drives)
• Install and maintain software packages, including OS, networking tools, and office applications
• Assist with program customization and adaptation to meet user needs
• Provide technical support via phone, email, and in-person
• Triage service tickets and coordinate with IT Operations for resolution
• Maintain timely updates and communication with users and management
• Troubleshoot major workstation issues and collaborate with vendors for resolution
• Connect users to networks and provide system training as needed
• Support A/V and collaboration technologies during meetings
• Perform administrative changes within Geneva’s phone and collaboration systems, including setting up Teams groups, call processing, and voicemail configuration
• Provide support and training to new users and troubleshoot phone or Teams-related issues
• Develop, document, and maintain IT policies, procedures, and inventory processes
• Manage IT assets, including equipment procurement, tracking, and storage
• Provide basic ERP system support, including access control, report publication, and vendor coordination
• Collaborate with IT vendors and internal teams for timely problem resolution
• Administer end-user accounts, permissions, and security controls in line with privacy and compliance standards
• Perform additional duties as assigned