What are the responsibilities and job description for the Customer Service Representative - Entry Level position at THE GEM Inc.?
We are actively hiring an enthusiastic, dependable individual to join our growing team as Entry-Level Customer Service Representative. This is a great opportunity for anyone looking to start a career in customer service, community engagement, nonprofit support, and entry-level communications.You will work in a public-facing role, interacting directly with community members to share information about meaningful nonprofit initiatives and help support fundraising efforts that make a real impact.No previous experience is necessary. We provide full paid training, hands-on learning, and continuous coaching to help you build confidence and develop valuable professional skills from day one.What You’ll DoEngage with community members in face-to-face conversations in public outreach settingsRepresent nonprofit organizations and clearly explain their mission, goals, and programsProvide friendly, respectful customer support while answering questions and sharing informationHelp promote voluntary contributions that support charitable campaigns and community initiativesMaintain a positive, professional, and approachable attitude throughout all interactionsAttend daily team meetings, coaching sessions, and skill-building workshopsRecord basic interaction data and follow established guidelines and proceduresWhat We’re Looking ForStrong verbal communication and people skillsComfortable speaking with new individuals in person throughout the dayReliable, punctual, and consistent work ethicPositive attitude with willingness to learn and improveAbility to work well in a team-oriented environmentMust be 18 years or older and legally authorized to work in the U.S.Preferred (Not Required)Background in customer service, retail, hospitality, restaurant work, or salesExperience working in fast-paced, people-focused environmentsWhat We OfferHourly base pay plus performance-based bonus opportunitiesPaid training and onboarding program from day oneFull-time scheduling with consistent weekly hoursClear advancement path into leadership and management rolesOngoing mentorship, coaching, and professional development supportSupportive, team-driven workplace culture focused on growthIf you’re looking for an entry-level opportunity where you can build real-world skills, gain experience fast, and grow into leadership roles, this position is designed for you.
Salary : $40,000 - $55,000