Host

Job Title:

Host

Reports to:  

Food & Beverage Management

Department/Group:

Food & Beverage / Main Dining Room

Effective Date:

October 1^st, 2024

Location:

On Site and Remote Locations

Travel Required:

Yes, Some

Position Type:

Non-Exempt 

On Call:

No

Job Purpose:

The Host purpose is to greet and escort guests to tables in a prompt, professional and courteous manner while upholding the core values of The Gasparilla Inn & Club. The Host shall ensure the level of service provided to the guest is highly individualized and that each guest experiences the warmth and charm of The Gasparilla Inn & Club.

Job Duties:

• Adheres to the Gasparilla Inn 4 Steps to Memorable Service.
• Arrive for scheduled shift promptly and report to the Manager.
• Reports to work meeting the dress code and appearance standard set by the Inn such as name tag and wine opener, etc.
• Always maintain a high level of personal hygiene.
• Maintain complete knowledge of:

a) Scheduled daily activities and in-house groups.

b) Daily house count.

c) Hotel extension numbers.

e) Hours of operation of each outlet, ambiance, menu selections and price range.

f) Features and services provided by the hotel.

• Maintain complete knowledge of all menu items, and specials, liquor brands beers and non-alcoholic selections available in the restaurant.
• Maintain complete knowledge of table and seat numbers, proper table set-ups, room capacity, hours of operation, price range and dress code of the restaurant.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Maintain complete knowledge and comply with all departmental policies and service procedures standards.
• Maintain positive guest relations at all times.
• Greet and acknowledge all arriving guests, however busy and whatever time of day.
• Anticipate guest needs and respond promptly.
• Accommodate all requests for information courteously.
• Communicate VIP arrivals and special requests to designated personnel for follow up.
• Monitor and ensure that all aspects of service conform to departmental standards.  Notify respective personnel for problems to be corrected.
• Complete closing duties as assigned.
• Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests.
• Take, record and relay messages in accordance with standards.
• Follow maintenance program and cleaning schedule.
• Legibly document maintenance needs on work orders and submit to Manager.
• Attend menu and wine tastings as scheduled.
• All other duties as assigned.

Working Conditions and Assignments:

This is a physically active position and individuals can expect to work in a variety of environments both indoors and outdoors. This position is also required to work during nights, weekends and holidays. 

Physical Requirements:

•           Bending – Twisting and kneeling

•           Lifting – up to 25 pounds

•           Pushing / Pulling – Yes

•           Sitting – Yes / Standing 90% of the time

•           Hand / Finger Dexterity – High degree of proficiency

•           Voice / Speech- Ability to communicate

•           Hearing – Ability to communicate

•           Vision – Ability to see work area and do job accurately

•           Ability to follow the safety policy

Acknowledgement:

By signing below, I have reviewed and received a copy of this job description. I understand all the items on this job description and I acknowledge that I am responsible for fulfilling the requirements, qualifications and duties of this position.

Employee Printed:

Date:

Employee Signature:

Date:

Qualifications and Requirements:

Required:

• Ability to provide clear, pleasant telephone communication with proper grammar
• Must have exceptional interpersonal skills, empathize with others and value teamwork
• Must possess a hospitality mindset with a passion for creating memorable guest experiences
• Must believe that service is a noble profession and have the willingness to always do the right thing

Preferred:

• 1-3 years of floor experience at a high-end resort or restaurant
• Experience in a multi-faceted food and beverage setting i.e. fine & casual dining, banquets, room service, etc.