What are the responsibilities and job description for the Customer Success Manager - Enterprise position at The Gampel Group?
Enterprise Customer Success Manager (Remote)Healthcare SaaS | EHR • RCM • CredentialingA financially strong, long-established healthcare SaaS company is in an aggressive expansion stage and seeking an Enterprise Customer Success Manager to support its largest clients. Ideal for someone who can blend strategic partnership, workflow optimization, and financial performance oversight.What You’ll Do:Serve as the strategic partner for key enterprise accounts.Build relationships with client executives (CFOs, RCM leaders, administrators).Monitor and improve revenue cycle, billing, credentialing & EHR workflow performance.Lead QBRs, KPI reporting, and improvement initiatives.Manage escalations and ensure service excellence.Identify opportunities for growth and additional value.What You Bring:7 years in Enterprise CSM, Account Management, SaaS, or Healthcare Operations.Knowledge of EHR, RCM, credentialing, payer workflows — or the ability to learn quickly.Strong financial/KPI reporting skills and executive communication.Additional Notes:Candidates from outside healthcare/EHR/RCM are welcome to apply.A brief cover letter highlighting relevant enterprise CSM experience is helpful.Fully remote with some client travel.Join a company with incredible stability and major growth ahead.Apply to learn more — timing is ideal.
Salary : $100,000 - $120,000