What are the responsibilities and job description for the Remote Customer Service & Client Support Agent – Work From Home position at The Gainey Agency?
The Gainey Agency is hiring for a remote Client Support Agent role based in the Charlotte, NC area. This 1099 independent contractor opportunity offers flexible, work-from-home arrangements within the financial services sector, with structured training, mentorship, and advancement opportunities tied to performance.
- Primary responsibilities
- Connect with individuals who have requested information about financial protection products
- Provide general education on life insurance options
- Assist clients in identifying coverage that fits their needs
- Maintain professional communication and follow-up with clients (leads may be provided; no cold-calling requirement)
- Training and support
- Structured onboarding and training program
- Ongoing mentorship and team support
- Access to training resources and guided systems
- Compensation
- Commission-based pay as an independent contractor (1099)
- Earnings vary based on activity level and production
- No hourly pay or guaranteed salary
- Performance-based bonuses and incentives may be available
- Requirements
- Must be 18 years of age or older
- Must be authorized to work in the United States
- Ability to obtain a North Carolina state life insurance license (training provided; licensing costs may apply)
- Reliable internet connection and access to a phone and computer
- Who this may be a good fit for
- Individuals seeking flexible, remote work arrangements
- Those with backgrounds in customer service, education, or healthcare
- Self-motivated individuals comfortable working independently
- Candidates interested in developing new skills and pursuing long-term growth within financial services
- Additional disclosures
- This is an independent contractor opportunity (1099), not a W-2 position
- Income is not guaranteed and depends on individual performance
- This role involves offering financial protection products such as life insurance