What are the responsibilities and job description for the Credit Analyst position at The French Agency?
Credit Analyst
Position Summary:
This role reports to the Credit Manager and is responsible for assisting with and coordinating
customer payment collections, delivering customer service, analyzing credit data, and reducing
bad debt risk. Also involves collaborating with the Credit department to address credit issues
and handling large volumes of invoice data.
Key Duties and Responsibilities:
• Make collection calls to collect accounts receivables
• Answer inbound calls from customers and provide customer service for account related
inquires, including invoice/statement requests, and payments
• Protect receivable by exercising all legal rights in collections
• Submit write offs for approval
• Negotiate payment of debts owed
• Reconcile customer statements/billing
• Review unapplied payments to make certain monies are applied correctly
• Investigate and resolve problems that are a factor in a customer not paying an invoice
• Ensure deductions are valid; reconcile accounts with customer regarding disputes,
returns, and discrepancies
• Demonstrate excellent communication skills when dealing with customers in high
intensity situations
Critical Knowledge and Skills:
• Effective business writing and professional communication skills
• Employ sensitivity, business acumen, and good judgment when securing prompt
payment from customers
• Proficient in basic computer skills and ability to learn company systems
• Good judgment and decision-making
• Use and apply basic accounting principles
Position Summary:
This role reports to the Credit Manager and is responsible for assisting with and coordinating
customer payment collections, delivering customer service, analyzing credit data, and reducing
bad debt risk. Also involves collaborating with the Credit department to address credit issues
and handling large volumes of invoice data.
Key Duties and Responsibilities:
• Make collection calls to collect accounts receivables
• Answer inbound calls from customers and provide customer service for account related
inquires, including invoice/statement requests, and payments
• Protect receivable by exercising all legal rights in collections
• Submit write offs for approval
• Negotiate payment of debts owed
• Reconcile customer statements/billing
• Review unapplied payments to make certain monies are applied correctly
• Investigate and resolve problems that are a factor in a customer not paying an invoice
• Ensure deductions are valid; reconcile accounts with customer regarding disputes,
returns, and discrepancies
• Demonstrate excellent communication skills when dealing with customers in high
intensity situations
Critical Knowledge and Skills:
• Effective business writing and professional communication skills
• Employ sensitivity, business acumen, and good judgment when securing prompt
payment from customers
• Proficient in basic computer skills and ability to learn company systems
• Good judgment and decision-making
• Use and apply basic accounting principles
- Start ASAP - 1 or 2 interviews before offer is made
- $27 - $29/hour
- Prior experience in credit collections is highly preferred
- Excellent customer service and email/phone communications required
- Required to pass background/drug test
Salary : $27 - $29