What are the responsibilities and job description for the Director of Client Experience and Operations position at The Frazer Firm, P.A.?
The Frazer Firm, P.A. is a boutique business law firm in Jupiter, Florida, seeking a Director of Client Experience and Operations to serve as the operational backbone of the firm. This is not a traditional administrative role. It is a position of real ownership and accountability for the systems, processes, and client relationships that allow the firm's attorneys to focus on delivering exceptional legal counsel.
The right candidate thrives on consistency, takes pride in precision, and finds genuine satisfaction in making a sophisticated professional environment run without friction. You will manage firm operations, coordinate client communications, oversee billing and collections, support business development activity, and protect the firm owner's time and calendar with disciplined efficiency.
This role is ideal for a detail-oriented legal administrative professional who wants to own their domain, execute at a high level, and grow within a principled, high-standards environment. If you are energized by variety, prefer to create rather than maintain systems, or need frequent change to stay engaged, this role is not the right fit.
Salary : $55,000 - $70,000