What are the responsibilities and job description for the Representative - Customer Service (Mid Level) position at The Fountain Group?
The Fountain Group is currently seeking a Customer Service Representative for a prominent client of ours. This position is located in Torrance, CA. Details for the position are as follows:
Job Title: Customer Service Representative - Short-Term Contract
Pay Rate: $24.25/hour
Employment Type: Short-Term Contract
Job Description:
We are seeking a detail-oriented and customer-focused individual to provide the highest quality service to our internal and external customers. This role involves responding to inquiries via email, telephone, and live chat, processing orders and return authorizations, maintaining customer records, and performing other administrative support tasks as needed.
Essential Duties & Responsibilities:
Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
Job Title: Customer Service Representative - Short-Term Contract
Pay Rate: $24.25/hour
Employment Type: Short-Term Contract
Job Description:
We are seeking a detail-oriented and customer-focused individual to provide the highest quality service to our internal and external customers. This role involves responding to inquiries via email, telephone, and live chat, processing orders and return authorizations, maintaining customer records, and performing other administrative support tasks as needed.
Essential Duties & Responsibilities:
- Enter orders, change requests, return authorizations, and expedite requests in the CRM system.
- Respond professionally and promptly to customer requests via email or telephone, providing information such as estimated time of arrival (ETAs), billing assistance, and escalating issues as appropriate.
- Maintain and update the customer master file, process change requests, and manage return authorizations in the ERP system.
- Stay informed about updates to company policies, products, and services.
- Apply critical thinking skills to devise solutions for customer concerns and follow up to ensure resolution.
- Perform additional job-related duties and administrative tasks as assigned.
- Proven experience in customer service.
- Experience managing multiple projects simultaneously.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Excel and Word.
- Ability to work in a cross-functional, cross-country team environment.
- Strong organizational and administrative skills with attention to detail.
- Calm and analytical approach to problem-solving.
- Ability to work effectively as part of a team.
- Proficiency in English (or local language).
- High school diploma or equivalent required.
- 0-3 years of experience in customer service or related fields.
- Processes orders, prepares correspondence, and fulfills customer needs to ensure satisfaction.
- Knowledge of commonly used concepts, practices, and procedures within the field.
- Works under immediate supervision and follows established guidelines; limited independent judgment required.
- Reports to a supervisor or manager.
Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
Salary : $24