What are the responsibilities and job description for the Customer Service Representative position at The Fountain Group?
Pay: $22
Duration:6-12 months
Work Schedule: M - F
Shift Hours: 7am - 4pm
This position is responsible for managing and planning the customer order process while driving on time delivery and improving the customer experience.
Essential Functions
Education: High school diploma or GED required.
Experience: 2 years' experience in customer service, preferably manufacturing.
ERP experience a plus, including order entry and returns. Knowledge of MS Word, Outlook and Excel.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
Duration:6-12 months
Work Schedule: M - F
Shift Hours: 7am - 4pm
This position is responsible for managing and planning the customer order process while driving on time delivery and improving the customer experience.
Essential Functions
- Accurately and timely enter orders into the company ERP system.
- Communicate (via email and telephone) with the customer base to handle all orders, inquiries, and follow-up in a prompt and professional manner.
- Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
- Ensure on-time deliveries through follow-up with scheduling, production, and shipping departments.
- Coordinate filing, billing, and purchase orders with other departments.
- Follow up on past-due accounts.
- Enter Quality complaints into the system to ensure proper recording.
- Ensure all credits issued are compliant with the quality-compliant procedure.
- Produce product masters including very detailed product specifications.
- Maintain stock inventory for key customers, including purchasing goods as needed for replenishment.
- Respond full circle to requests from customers, sales reps, and service reps.
- Collaborate with other departments to resolve customer issues and align with customers' needs and requests.
- Identify issues in the process that can arise before releasing to production.
- Recommend ideas that enhance the overall customer experience.
Education: High school diploma or GED required.
Experience: 2 years' experience in customer service, preferably manufacturing.
ERP experience a plus, including order entry and returns. Knowledge of MS Word, Outlook and Excel.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
Salary : $22