Customer Education Program Specialist

We are currently seeking a Customer Education Program Specialist for a prominent client of ours. This position is located in Plymouth, MN. Details for the position are as follows:

Job Description:

• Pay: $27 - 29/hr (W2)
• 11-month assignment with potential to extend or convert based on performance and business need
• 100% onsite in Plymouth, MN
• You will provide back-end program coordination and operational support for customer education initiatives, helping ensure engagements are accurately tracked, organized, and completed
• Support the administrative and operational follow-through from client calls, meetings, and events, including updating records, coordinating next steps, and maintaining program documentation
• Manage CRM tools and databases to track customer engagements, attendees, program details, and other relevant information
• Build and maintain tracking systems, spreadsheets, and reports to support program visibility, data accuracy, and operational efficiency
• Coordinate registration data, attendee information, physician contracting documentation, and other program-related records
• Help identify gaps in existing processes and develop new workflows, templates, and tracking methods to improve how the team operates
• Prepare and maintain reporting on program activity, engagement metrics, and other operational data
  
  

Qualifications:

• Bachelor’s degree required
• Experience with back-end program coordination, event operations, customer education, or administrative sypport
• Experience managing CRM tools and databases, including tracking, reporting, and data management
• Strong organizational and project management skill with the ability to manage multiple priorities and follow through on outstanding items
• Strong attention to detail and ability to maintain accurate records and documentation
• Strong communication and collaboration skills
• Basic proficiency with MS Office (Excel, Outlook, PowerPoint)
• Comfortable creating processes, building tracking systems, and improving workflows
• Healthcare, pharmaceutical, medical device, or other regulated-industry experience is a plus
  
  

If you are interested in hearing more about the position, please respond to this posting with your resume attached. Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.

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