Sales Support Representative

Sales Support Representative

The Food Source International (TFSI)

Location: Exton, PA | Schedule: Onsite/Hybrid | Classification: Exempt

Department: Sales

Who We Are

The Food Source International (TFSI) is a taste and ingredient company with a pulse on what’s next in the world of food. Founded in 1997, we prioritize high-quality tastes and ingredients that provide unique solutions to the technical challenges food processors face.

We are on a mission to vertically drive the future of taste and deliver critical outcomes for our customers through collaboration, artistry, passion, agility, and accountability. Our passion for improving taste and health in food is at our core. We continue to grow by hiring creative and forward-thinking team members who put the customers’ needs first.

About the Role

The Sales Support Representative plays a critical role in supporting the industrial ingredients and seasonings sales process. This position works closely with Sales, R&D, Logistics, Accounting, and Operations to ensure seamless order fulfillment, exceptional customer service, and detailed internal coordination.

The ideal candidate is highly organized, proactive, customer-focused, and thrives in a fast-paced environment. Strong communication and problem-solving skills are essential.

Key Responsibilities

• Serve as the primary point of contact for customers regarding order fulfillment and general sales support.
• Coordinate with R&D, Logistics, Accounting, and Operations to process orders, manage inventory updates, and ensure successful delivery timelines.
• Prepare and maintain sales reports, pricing documents, customer information, and data used for decision-making.
• Assist in creating quotes, proposals, and product presentations; respond promptly to inquiries and resolve issues professionally.
• Track shipments, monitor order status, and support accurate invoicing and billing functions.
• Maintain clear communication with internal stakeholders and external partners to streamline workflows and enhance service levels.
• Identify and recommend process improvements to increase efficiency and customer satisfaction.

Required Skills & Experience

• Minimum 2 years in a customer service or sales support role.
• Proficiency in Microsoft Office Suite.
• Experience working with ERP systems (preferred).
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic knowledge of food ingredients or food manufacturing (preferred).

T.A.S.T.E. Core Values

At TFSI, our Core Values guide how we work, lead, and support one another every day:

T – Trust

Act honestly and deliver reliable, thoughtful experiences that build confidence and loyalty.

A – Adaptability

Embrace change and grow continuously by balancing priorities with intention and grace.

S – Support

Collaborate and connect to foster creativity, unity, and meaningful relationships.

T – Teamwork

Work together seamlessly to uplift, value, and align in pursuit of shared excellence.

E – Energy

Anticipate needs and inspire with passion, enthusiasm, and memorable experiences.

Work Environment

• Typically, office-based, with opportunities to collaborate with cross-functional teams in a fast-paced, dynamic setting. The office is equipped with modern office tools and technology, including computers, phones, and software systems used for data entry, communication, and report generation.
• Full-time Office hours are typically 8:30-5:00pm, Monday-Friday as well as when needed for early/late customer needs.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.