Front Desk Ambassador

Company Overview:

Position Overview: As an Illume Ambassador, you are expected to represent the organization when patients come in to our offices, to be able to articulate the vision and mission, to promote our services when appropriate, and detect opportunities to improve the patient’s experience for the patient’s convenience and to help the growth of the practice. The position supports the organization’s efforts by carrying out a warm and effective welcoming process, providing premier customer service, and compliance of procedure and policies.

Non-essential Job Functions:

Front Desk Ambassador Responsibility

• Answers phones and triage calls to appropriate teams in the practice
• Registering new patients when needed
• Update patient insurance and demographics in all systems i.e., (Athena, RESource,CNP,Engage MD)
• Collect and document patient chart items (consent, license, insurance, facesheet, picture)
• Schedule patient appointments and alert appropriate team members
• Order office supplies and manage presentation of the front desk and waiting room.
• Effectively sign in patients and alert appropriate departments of patient’s arrival
• Actively participate in monthly Front Desk Department meetings
• Confirm Patient Appointments
• Verification of Insurance
• Collect CoPay payments and back balances for all patients whether in-person or virtual visits
• Responsible for Compiling Medical Records for patients and Legal requests
• Responsible for Mailing out consult letters to referring physicians 
• Responsible for handling all faxes for practice and triaging to the appropriate individuals
• All other duties as assigned

Knowledge, Skills & Abilities: (examples below)

• Proficiency in verbal communication in English and understanding of basic written English. 
• Demonstrated ability to work effectively in a team environment. 
• Demonstrated problem solving skills in a complex environment. 
• Demonstrated effective interpersonal relationships and customer service skills. 
• Good organizational and time management skills 

Education/Experience Requirements:

Physical Requirements/Working Conditions: (examples below)

• Intermittent physical activity including walking, standing, sitting. 
• Ability to sit and/or stand for up to 8 hours/day. 
• Incumbent will be required to work at any facility and be responsible for own transportation.
• Incumbent will be scheduled based on operational need. (rotate shifts, standby, on-call)

OR

• Standing: 5% 
• • Walking: 15% 
• • Sitting: 75% 
• • Lifting/Carrying: 5% - up to 50 pounds

Immunization: 

• Staff members must meet immunizations requirements as stated in Illume Fertility’s immunization policy.  
  • TB inoculation
  • Flu vaccine
  • Others as they become required.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

To learn more about us, please visit our website at Award-Winning Fertility Care in CT & NY | Illume Fertility