What are the responsibilities and job description for the Office Administrator position at The Fedcap Group?
Job Title: Office Administrator
Status: Full-time/Exempt
Reports to: Executive Director/Team • Department: TACT Annualized
Salary: $22/hour
The Office Administrator position is highly client-centric and will primarily consist of answering phones and processing emailed orders. The position must have impeccable organization, the ability to multitask. and great follow-up skills. The admin will have smaller, various tasks to help aid in the development and marketing effort. Reporting Relationships The Office Administrator position will report directly to the Executive team. Although guidance will come from the Development, Admissions, and other directors Daily Responsibilities & Duties • Manage and place incoming client and family phone calls
• Provide confirmations to staff of attendance
• Answer phones related to orders and teacher and staff availability
• Able to handle pressure situations • Checking on tracking and status of training supplies4
• Answering day-to-day phone calls and routing accordingly
• Shipping packages and mail • Assist with billing and invoicing
• Contribute to the organization's climate & culture
• Help plan events involving clients & families Performance Indicators & Measurements of Success
• Good client service feedback from clients and families •
Willing to contribute ideas and take on pro1ects
• Establish strong relationships witl1 manufacturer partners
• Accurate and prompt follow -up Employees must be self-directed and committed to daily excellence for the benefit of all stakeholders. The following actions are expected of all employees to improve the efficiency and productivity of the organization.
• Accountability & Support
• Take ownership of your job responsibilities
• Develop time-bound goals around work activity including planning and execution of actions
• Hold yourself and others accountable to commitments and schedules
Salary : $22