What are the responsibilities and job description for the Office Administrator position at The Fedcap Group?
At TACT (Teaching the Autism Community Trades), we believe every individual deserves the opportunity to discover their strengths, build meaningful skills, and pursue a fulfilling career. Founded in 2016, TACT is an innovative Colorado nonprofit dedicated to empowering individuals on the autism spectrum through hands-on education, workforce training, and employment pathways in the skilled trades. Today, TACT serves more than 1,500 students and families through industry-driven programs designed to build confidence, independence, and lasting careers.
As our Office Administrator, you will be the welcoming face and voice of TACT, creating positive first impressions for every client, family, community partner, and employer who connects with our organization. More than managing phones and administrative tasks, you will play a vital role in ensuring a seamless, supportive, and professional experience for everyone we serve. Your organization, responsiveness, and commitment to exceptional customer service will help keep our operations running smoothly while directly contributing to our mission of empowering individuals with autism to build meaningful careers and greater independence.
Key Responsibilities
Serve as the primary point of contact for incoming calls from clients, families, staff, and partners
Process emailed orders and respond to inquiries with accuracy and professionalism
Provide attendance confirmations and availability updates to staff and instructors
Manage and route daily phone calls efficiently and appropriately
Monitor tracking and delivery status of training supplies and materials
Handle shipping and mailing of packages and correspondence
Assist with billing, invoicing, and administrative documentation
Support business development and marketing initiatives through ad hoc administrative tasks
Help plan and support events involving clients, families, and partners
Maintain composure and professionalism in high-pressure or time-sensitive situations
Actively contribute to a positive, collaborative organizational culture
Performance Indicators & Measures of Success
Consistently positive client and family service feedback
Accurate, timely, and reliable follow-up on all communications and tasks
Willingness to contribute ideas, take initiative, and support special projects
Strong working relationships with manufacturer and vendor partners
Demonstrated reliability, organization, and attention to detail
Expectations & Core Competencies
Employees in this role are expected to be self-directed, accountable, and committed to daily excellence in support of all stakeholders. This includes:
Taking full ownership of assigned responsibilities
Setting and executing time-bound goals to manage workload effectively
Maintaining accountability to commitments, deadlines, and schedules
Supporting team members while upholding high professional standards
Position Details
Schedule: Monday to Friday 8am to 4:30pm
Compensation: $22 to 24 per hour
Salary : $22 - $24