Social Services Director

POSITION SUMMARY

Directs and coordinates all operations of Social Services in accordance with Federal, State and local standards, guidelines and regulations. This position is responsible to ensure that the medically related emotional and social needs of the resident are met/maintained on an individual basis. Responsible for the admission evaluation, including initial interview and ongoing updates and documentation. Ensures residents’ satisfaction and achievement of their realistic goals. Motivates residents to maintain independent functioning. Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

· Maintains a strict adherence to the Department of Health regulations.

· Coordinates resident needs/services.

· Motivates residents to remain independent functioning.

· Leads and inspires staff in preserving residents’ independence and self-respect.

· Assesses the changing needs of residents and ensure that transition to another level of care is smooth, if required. Send summary reports for any residents discharged.

· Communicates with families of residents who are having problems.

· Maintains a working relationship with all members of the management team, as well as all levels of Team Members.

· Counsels with family members when needed.

· Participates in internal and external marketing activities as determined by the HCA

· Obtains and documents accurate admission information and completes admission forms and returns in a timely manner.

· Coordinates, facilitates, and participates in admissions meetings.

· Acts as back up to handle SNF referrals, tours and admissions activities in the event the admission coordinator is unavailable.

· Promotes continuity of care and overall “customer” satisfaction according to professional, confidential, and ethical standards as defined by facility and corporate protocols, policies and procedures.

· Aides by established facility and departmental policies including maintaining confidentiality.

· Assist in the development, administering, and coordinating of department policies and procedures.

· Keep abreast of current federal and state regulations, as well as professional standards, and make recommendations, on changes in policies and procedures to the Administrator.

· Assist with development and implementation of policies and procedures for the identification of medically related social and emotional needs of the resident.

· Participate in discharge planning, development and implementation of social care plans and resident assessments.

· Interview resident/families as necessary and in a private setting.

· Perform administrative requirements, such as completing necessary forms, reports, etc., and submitting such to the Administrator as required.

· Involve the resident/family in planning social service programs when possible.

· Refer resident/family to appropriate social service agencies when the center does not provide the services or needs of the resident.

· Provide information to resident/families as to Medicare/Medicaid and other financial assistance programs available to the resident.

· Directs social service activities with other departments as necessary.

· Participate in center surveys (inspections) made by authorized government agencies.

· Assures that social service progress notes are informative and descriptive of the services provided and of the resident’s response to the service.

· Meet with administration, medical and nursing staff, as well as other related departments in planning social service programs and activities.

· Provide written and/or oral reports of the social service programs and activities as required, or as may be directed by such committee(s).

· Other duties as assigned by the Supervisor

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

· Bachelor’s Degree in Social Work or Human Services field.

· Three years’ experience in community-based programs for senior population, including at least one year in a Case Management role. Must have knowledge of community agencies and appreciation for social/life history status of the residents.

Knowledge, Skills and Abilities:

Language Ability:

• Ability to communicate effectively in writing and verbally, speaking the primary language of the residents.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of organization.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Cognitive Demands:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Computer Skills:

• Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet.

Competencies:

o Must demonstrate an interest in working with a senior population.

o Interacts with guests, residents and staff in a courteous and friendly manner.

o Responds promptly to resident and visitor needs and assistance.

o Supports organization's goals and values.

o Balances team and individual responsibilities.

o Posses’ strong interpersonal skills by focusing on solving conflict, not blaming; maintaining confidentiality; listening to others without interrupting; and keeping emotions under control.

ENVIRONMENTAL ADAPTABILITY

· Works primarily indoors in a climate-controlled setting.

· Team Members may be exposed to blood and/or body fluids with potential exposure to hazardous materials and infectious diseases.

· Possible exposure to unpleasant odors.

· Possible exposure to chemicals as identified in the MSDS Manual.

· Continuous exposure to residents who are ill, confused, irritable and irrational.
PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to talk or hear. The Team Member is frequently required to stand; walk and sit. The Team Member is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The Team Member must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
The Farms at Bailey Station is an equal opportunity employer.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person