Bank Customer Service Representative

Position Summary:

The Customer Service Representative serves as a primary point of contact for bank customers, providing high-quality service through in-person, telephone, and digital interactions. This role is responsible for addressing customer inquiries, resolving issues, processing routine transactions, and promoting bank products and services while ensuring compliance with all regulatory and internal control requirements.

Key Responsibilities:

• Provide prompt, courteous, and professional service to customers in accordance with bank service standards.
• Respond to customer inquiries regarding accounts, transactions, products, services, and bank policies.
• Process routine banking transactions accurately, including deposits, withdrawals, transfers, payments, and account maintenance requests.
• Identify customer needs and make appropriate referrals to other bank products and services, including loans, credit cards, and digital banking solutions.
• Resolve customer issues and complaints efficiently, escalating complex matters as appropriate.
• Maintain accurate records and documentation in accordance with bank procedures and regulatory requirements.
• Adhere to all applicable banking regulations, including BSA/AML, privacy, and security policies.
• Must be willing to solicit new business and deepen existing customer relationships
• Maintain confidentiality of customer and bank information at all times.
• Perform all other duties as directed by Management.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• Five years of banking experience required, especially in a customer service representative role with opening and maintaining deposit accounts.

Skills and Competencies

• Strong interpersonal and communication skills, both verbal and written.
• Demonstrated ability to deliver exceptional customer service in a fast-paced environment.
• Attention to detail and high level of accuracy in transaction processing.
• Proficiency with computers and banking or customer relationship management systems.
• Ability to understand and explain financial products and services clearly.
• Strong problem-solving skills and sound judgment.

Benefits:

• Health insurance
• Life insurance
• Profit Sharing Program
• Bonus incentive opportunities
• Paid federal holidays
• Paid vacation and sick leave

Compensation:

• Compensation will be based on education, experience, and performance.

Pay: $17.00 - $23.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience:

• banking: 5 years (Required)
• opening and maintaining deposit accounts: 5 years (Required)

Ability to Commute:

• Greensboro, GA 30642 (Required)

Work Location: In person

Salary : $17 - $23