Resident Advocate- M-F 7A-3P

OUR MISSION

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

At The Family Place, we are committed to providing a safe and empowering environment for women and children in need. As a Resident Advocate, you will play a crucial role in creating a supportive shelter experience, fostering resilience, and helping clients navigate challenging times. Join our compassionate team and make a difference in the lives of those we serve.

Primary Responsibilities

• Provide emotional support to shelter guests, demonstrating sensitivity and offering non-judgmental, tactful assistance to individuals in crisis.
• Collaborate with case managers on services to clients via documentation, email, and/or verbal communication.
• Intervene in crisis situations using approved methods to promote the safety and well-being of all residents.
• Communicate with supervisors and designated case management staff regarding pertinent client issues.
• Participate in system data collection accurately, completely, and timely, and complete ITS forms as required.
• Conduct client intakes, including reviewing shelter policies, providing tours of the facility, completing intake paperwork, and supplying necessary personal items.
• Monitor supplies such as bedding, towels, and pillows; prepare rooms for new clients.
• Transport clients in company vehicles to and from appointments, meetings, or hospitals.
• Maintain the safety and cleanliness of the facility.
• Conduct client exit interviews as needed.
• Monitor interns and volunteers, providing guidance and support.
• Prepare light meals and assist with meal service.
• Perform other job-related duties as assigned.