Resident Advocate 1/3/5 WK 3pm-11pm

OUR MISSION

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Join us here at The Family Place as a Part-Time Resident Advocate, where you’ll play a vital role in creating a safe, secure, and supportive environment for our clients and guests. In this role, you’ll monitor daily activities throughout the shelter, ensuring the safety and well-being of everyone in our facility. Be part of a mission-driven team dedicated to empowering individuals and fostering a secure space for healing.

Primary Responsibilities

• Provides emotional support to residential clients, demonstrates sensitivity, supports those in crisis, and is non-judgmental and tactful in words and actions; crisis response and intervention.
• Collaborates with case manager(s) on service updates or needs for clients via documentation, email, and/or verbal communication.
• Communicates with supervisor and designated staff regarding pertinent client issues.
• Intervenes in crisis situations, using approved methods to promote the safety of all residents.
• Monitors security cameras and follow appropriate procedures to ensure client and building safety
• Assists with special events and activities scheduled shift.
• Participates in system data collection in an accurate, complete, and timely manner and completes data entry into Clients First in a timely manner.
• Conducts intakes with new clients including reviewing shelter policies, tours of the facility, completing intake paperwork, and providing needed personal supplies.
• Monitors supplies such as bedding, towels, pillows, etc.; prepares rooms for new clients.
• Monitors resident advocate desk and assist clients with basic needs such as distributing medication, toiletries, etc.
• Provides light household tasks (i.e. spot cleaning rooms, washing shelter linens, spot cleaning common areas of shelter)
• Monitors the facility for safety and cleanliness. Takes appropriate action to maintain the cleanliness of shelter, as needed.
• Assists clients with basic life skills activities including: healthy habits, clean living skills, organization, daily planning, time management, etc.
• Provides backup coverage to hotline phone calls assesses the level of client risk and as well as providing mental and emotional state of mind by active listening, comforting words, and positive problem-solving
• Conducts client exit interviews, when necessary.
• Monitors interns and volunteers and supports and guides them when necessary.
• Performs basic administrative tasks, including filing, incident report summaries, and other duties, not listed here, deemed necessary for the well-being of the agency.
• Performs other job-related duties as assigned.