DVHRT Case Manager

Description

Position Summary: Provides collaborative advocacy, comprehensive case management and crisis intervention to high-risk victims of violence resulting from domestic violence; possess knowledge and understanding of domestic violence; and provides constructive intervention activities and individualized care and services that reinforces healthy coping skills. Develops safety and service plans to address crisis needs and planning for long term stability.

Key Responsibilities:

• Performs intakes and orientation of services after initial call and case management sessions to offer services and support.
• Discusses safety planning with all assigned clients.
• Provides advocacy services to assist victims by interfacing with third parties including schools, law enforcement, health care professionals, etc.
• Assists victims with completing paperwork to secure Crime Victims Compensation.
• Provides information and referrals to victims by connecting them with internal and external support services.
• Conducts group for high-risk victims focused on domestic violence intervention.
• Participates in case review meetings with High-Risk Team community partners.
• Ensures client records are accurate and current and assists in providing information for reports or statistical information when requested.
• Responds appropriately to emergency situations utilizing de-escalation and conflict resolution skills.
• Provides court advocacy and court testimony as needed.
• Represents agency in special groups and community activities.
• Participates in in-service training programs and workshops to update professional knowledge; maintains current professional knowledge of domestic violence, crisis theory and community resources, including assessments of danger, and resources of direct solution.
• Attends and participates in staff meetings on a weekly basis.
• Assist with conducting high risk calls to victims, as needed.
• Works assigned schedule with adequate flexibility, may be required to provide support during other hours. 
• Attends agency-related domestic violence training courses to continue to enhance  knowledge of domestic violence.
• Maintain caseload of 25-30 clients.

Other Duties: Performs other job-related duties as assigned.

Requirements: Bachelor’s Degree in Social Work (Master’s degree preferred) and at least two years of experience working in crisis intervention and/or domestic violence.

Knowledge and Skills and Abilities:

• Knowledge of the dynamics of domestic violence.
• Knowledge of best practices in the domestic violence.
• Knowledge of the Dallas County criminal courts.
• Skilled in working with others to convey information effectively.
• Skilled in building rapport with victims of violence and trauma.
• Skilled in managing stressful situations (redirection, escalating, grounding techniques)
• Ability to organize, prioritize and plan effectively.
• Ability to work with cross-functional teams.
• Ability to manage multiple priorities.
• Excellent interpersonal, written, and oral communication skills and organization skills.
• Possess adequate personal health, social maturity, and emotional stability to fulfill job functions.
• Possess dependable transportation and liability insurance coverage.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and data management environments.

Mental and Physical Abilities:

Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs.).

Work Location: Work must be performed at the office due to client confidentiality.

Working Conditions: Work may be performed but is not limited to an office environment. Ability to work some weekends and evening hours for special projects.

Essential Functions:

This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Qualifications

Requirements: Bachelors Degree in Social Work, Masters preferred, and at least two years of experience working in crisis intervention and/or a domestic violence.

Knowledge and Skills and Abilities:
Knowledge of the dynamics of domestic violence.
Knowledges of best practices in the domestic violence.
Knowledge of the Dallas County criminal courts.
Skilled in working with others to convey information effectively.
Skilled in building rapport with victims of violence and trauma.
Skilled in managing stressful situations (redirection, escalating, grounding techniques)
Ability to organize, prioritize and plan effectively.
Ability to work with cross-functional teams.
Ability to manage multiple priorities.
Excellent interpersonal, written, and oral communication skills and organization skills.
Possess adequate personal health, social maturity, and emotional stability to fulfill job functions.
Possess dependable transportation and liability insurance coverage.
Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and data management environments.

Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs.).

Work Location: Work must be performed at the office due to client confidentiality.

Working Conditions: Work may be performed but is not limited to an office environment. Ability to work some weekends and evening hours for special projects.

Essential Functions: This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Salary : $18 - $27