Retail Shift Supervisor (48618)

Position Summary: Supports the Store Manager (SM) in managing the daily operations of the Resale Shop, and acts as Manager on Duty in the absence of the SM. Your role is to assist team members, customers, donors and clients, and help carry out the directives of the SM and the Agency, while consistently modeling active listening, clear and consistent communication, respectful conflict management and resolution, emotional intelligence, empathy, leadership, and a positive and team focused attitude. Must be self-motivated and able to work with little or no supervision.

Key Responsibilities:

• Coordinates sales and donation efforts and assists Store Manager in reviewing store needs.
• Unloads/loads, receives and sorts donations, preparing merchandise for sales floor, and sets up Resale Shop displays when necessary.
• Demonstrates exceptional and timely customer service and assists in customer service training with other team members, including answering both staff and customer questions, assisting with ringing up customer purchases, processing returns, and handling any disputes, and relieving team members as needed.
• Answers phone and correspondence in a courteous and polite manner.
  Ensures an attractive, well-organized, secure, clean and convenient layout of sales floor and oversees the rotation of merchandise.
• Assists with new hire and active employee training and is responsible for ensuring all store policies and procedures are followed.
• Performs cash handling, reconciliation, credit card processing, and banking duties.
• Acts as liaison between Resale Shop and donors, including the receipt, distribution and reporting of donated goods/services.
• Coordinates the scheduling and the pick-up of donated items at donor locations.
• Maintains a positive relationship with donors and volunteers.
  Interviews, screens, evaluates and directs volunteer placements at the Resale Shop; communicates with community service organization liaisons.
• Works with clients and staff to process vouchers for store merchandise.
• Supports Agency operations and is available for special events as necessary.
• Tracks data and prepares timely and accurate reports to support the Agency.
• Serves as Key Holder, with the ability to open and close the Resale Shop on a regular basis.
• Able to work weekends, evenings, and major holidays as outlined by the Agency.

Performs other job-related duties as assigned.

Requirements: High School diploma and at least 2 years of equivalent experience working in a retail environment sorting merchandise and assisting customers. At least 1 year of experience in a Shift Supervisor position required. Bilingual preferred, but not required.

Licenses and Certifications: Valid and clear Texas Driver’s License

Knowledge and Skills and Abilities:

• Knowledge of basic retail store inventory, merchandising and production.
• Ability to organize, sort, and categorize items.
• Ability to represent TFP in a positive manner by providing excellent customer service at all times and serves as a role model to staff and volunteers.
• Ability to be a team player and have a friendly and engaging personality with customers and clients.
• Ability to instruct new employees and/or volunteers in the operational procedures and explain the policies as related to the job, as requested.
• Effective oral and written communication with staff, volunteers and the public.
• Ability to pick up and unload donations and work a flexible schedule.
• Ability to run a cash register and perform all cash/check/credit card transactions.
• Ability to work weekends.
• Self-Motivated and able to with little supervision.

Mental and Physical Abilities: Associates should be physically fit as they will be on their feet for most of the day and will be required to lift large amounts of stock. Work may require pulling, and carrying up to 50 pounds; frequent bending, climbing stairs, and reaching.

Working Conditions: Work is performed in a warehouse like setting where some dust and dirt are present.

Essential Functions: This job description should not be interpreted as all-inclusive and is intended to identify the essential functions and requirements of the position. Incumbents may be requested to perform job-related duties and tasks other than those stated in this job description

Salary : $18 - $20