DV High Risk Victim Services Coordiantor (47768)

OUR MISSION

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Position Summary:

As a DV High Risk Team Coordinator, you provide leadership, oversight, and advanced advocacy for clients identified as being at the highest risk for serious or lethal domestic violence. This role supervises DVHRT case manager, ensures consistent and high-quality service delivery, and coordinates closely with internal teams and external system partners. The Coordinator maintains up-to-date knowledge of domestic violence trends, laws, and best practices, oversees crisis response for high-risk referrals, and facilitates case reviews and collaboration with multidisciplinary partners. Through expert-level assessment, safety planning, data reporting, and cross-agency coordination, this position ensures that survivors receive immediate, comprehensive, and effective support.

When you step into this role, you will be a lifeline for families transitioning from crisis to stability. Your work will directly support our mission to empower survivors of family violence by helping them access safe housing, secure essential resources, and rebuild their lives with dignity. Through trauma-informed care, consistent advocacy, and compassionate guidance, you will strengthen each family’s ability to heal, plan for the future, and thrive beyond violence. Your support ensures that clients receive the structure, safety, and connection they need to break cycles of abuse and create lasting change.

Key Responsibilities:

• Directly supervises the DVHRT case manager, which includes training, coaching, assigning, and directing work.
• Work with Client Services staff to coordinate services and advocacy for clients who are on the high-risk case load for residential and non-residential services.
• Provides crisis intervention, case management, and referrals to counseling services for clients in need of support, including, but not limited to, crisis counseling, information and referral services, advocacy, and safety planning.
• Provide support to the DVHRT Case Manager by assisting with Tier 2 calls as needed. 
• Receives daily list from Dallas Police Department with high-risk referrals. Contact all Tier 1 clients within 24 hours and assess the needs of each victim. Maintain communication with the Dallas Police Department High Risk Detective regarding all high-risk cases.
• Reviews all high-risk clients during weekly 1:1 meeting with Sr. Director.
• Work collaboratively with the DVHRT Systems group, which includes the Dallas County District Attorney, the Dallas Police Department, the Dallas County Probation, Baylor Hospital, Parkland Hospital, and Genesis Women’s Shelter.
• Plans and facilitates meetings with Domestic Violence High Risk Team case review members (TFP- DVHRT, TFP- Batterers Intervention and Prevention Program, Genesis Shelter and Support).
• Conducts weekly support group for Tier 1 clients.
• Conduct individual meetings with staff members on a weekly basis.
• Acts as a Subject Matter Expert on DV and related topics, including providing training and participating in speaking engagements.
• Prepares and provides timely progress reports and statistical information required by The Family Place referral agencies and funding sources. 
• Assists in providing data and/or statistical information required for grant reporting and outcomes.

Other Duties:

Performs other job-related duties as assigned

Qualifications:

Bachelor’s Degree in Social Work, Psychology or similar and at least 2-3 years of experience in the court system involving victims of domestic violence. Master’s Degree preferred.

Licenses and Certifications:

Valid Texas Driver’s License and a clear driving record.

Knowledge, Skills, and Abilities:

• Knowledge of the dynamics of domestic violence.
• Knowledge of best practices in domestic violence.
• Knowledge of the Dallas County criminal courts.
• Skilled in working with others to convey information effectively.
• Skilled in building rapport with victims of violence and trauma.
• Skilled in managing stressful situations (redirection, escalating, grounding techniques)
• Ability to organize, prioritize, and plan effectively.
• Ability to work with cross-functional teams.
• Ability to manage multiple priorities.
• Excellent interpersonal, written, and oral communication skills and organization skills.
• Possess adequate personal health, social maturity, and emotional stability to fulfill job functions.
• Possess dependable transportation and liability insurance coverage.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and data management environments.
   

Mental and Physical Duties:

• Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs).

Working Conditions:

Work may be performed, but is not limited to an office environment. Ability to work some weekends and evening hours for special projects. 

More About US:

At The Family Place, we embrace and live our values: TEAM
 

• Together: We believe that collaboration is key to our success. Foster a supportive environment, build trust, act with integrity, and expect transparent communication.
• Excellence: We are known for our compassion and commitment to excellence, acting with urgency, and advocating for our clients and community.
• Accountable: Responsible for our actions and decisions. We accept responsibility rather than blame others. Builds relationships to drive results.
• Mission-Focused: Clients come first. Service is our passion, experienced with empathy and compassion.

What We Offer:

• Competitive salary
• Health, dental, and vision insurance
• Agency-paid short-term disability (60% salary replacement up to 11 weeks)
• Multiple Life, AD&D, and Hospitalization in life insurance options
• Retirement options through: 403b, agency matching, and HAS accounts
• Generous paid time off and holidays
• Professional development opportunities
• Benefits referenced above for Full-Time employees

This job description is not intended to be all-inclusive. The Family Place reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Employment at will.