What are the responsibilities and job description for the Accounts Receivable (AR) Specialist position at The Facilities Group?
Who We Are
The Facilities Group (TFG), headquartered in Tampa, FL, is a family of commercial facilities maintenance companies, providing best-in-class service to over 25,000 locations across the country. The Facilities Group partners with the premier local, regional, and national facility service providers while maintaining brand legacy and driving high-powered technology. The Facilities Group family of companies has 17 offices throughout the United States and provides a comprehensive suite of janitorial and maintenance services to a variety of end markets including commercial, distribution, logistics, aviation, education, finance, industrial, and healthcare facilities.
Our principle of providing best in class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of maintaining an exciting culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity.
What You Will Be Doing
The Accounts Receivable Specialist is responsible for managing complex billing, account maintenance, customer communications, and collections activities for assigned accounts within a high-volume shared services environment. This role supports multiple subsidiaries across various ERP, work order, and billing systems, ensuring invoices are accurate, complete, and issued in accordance with contractual terms. The Specialist acts as a key point of contact for assigned customers, works cross-functionally with operations and finance to resolve billing and payment issues, and drives collections efforts to maintain healthy cash flow. Success in this role requires strong problem-solving skills, attention to detail, a service-oriented approach, and the ability to manage competing priorities effectively.
This position is located in Tampa, FL. Candidates are eligible for a hybrid work schedule after a probationary period.
Accounts Receivable (AR) Specialist Key Duties And Responsibilities
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.
The Facilities Group (TFG), headquartered in Tampa, FL, is a family of commercial facilities maintenance companies, providing best-in-class service to over 25,000 locations across the country. The Facilities Group partners with the premier local, regional, and national facility service providers while maintaining brand legacy and driving high-powered technology. The Facilities Group family of companies has 17 offices throughout the United States and provides a comprehensive suite of janitorial and maintenance services to a variety of end markets including commercial, distribution, logistics, aviation, education, finance, industrial, and healthcare facilities.
Our principle of providing best in class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of maintaining an exciting culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity.
What You Will Be Doing
The Accounts Receivable Specialist is responsible for managing complex billing, account maintenance, customer communications, and collections activities for assigned accounts within a high-volume shared services environment. This role supports multiple subsidiaries across various ERP, work order, and billing systems, ensuring invoices are accurate, complete, and issued in accordance with contractual terms. The Specialist acts as a key point of contact for assigned customers, works cross-functionally with operations and finance to resolve billing and payment issues, and drives collections efforts to maintain healthy cash flow. Success in this role requires strong problem-solving skills, attention to detail, a service-oriented approach, and the ability to manage competing priorities effectively.
This position is located in Tampa, FL. Candidates are eligible for a hybrid work schedule after a probationary period.
Accounts Receivable (AR) Specialist Key Duties And Responsibilities
- Manage the full billing process for assigned accounts, including generation, review, and submission of invoices in compliance with contractual terms and company policies
- Perform complex billing activities, such as consolidated invoicing, adjustments, and manual billing where required
- Act as the primary contact for assigned customer accounts regarding billing and payment matters
- Monitor customer accounts for overdue balances; initiate collections efforts and follow up to ensure timely payment
- Investigate and resolve billing discrepancies, payment disputes, and other AR-related issues in coordination with internal teams
- Track payment status and aging reports, escalating chronic delinquency issues promptly
- Collaborate with operations, finance, and client account teams to ensure billing aligns with contractual service delivery
- Support month-end close by preparing AR-related schedules and reconciliations
- Provide guidance and escalation support to offshore AR clerks and other processing staff
- Maintain accurate and organized records for audit and compliance purposes
- Participate in process improvement initiatives to enhance billing and collections workflows
- Assist in implementing new tools, templates, or system enhancements related to AR functions
- Support ad hoc projects and reporting requests
- Execution & Accuracy: Ensures all billing and collections activities are completed with precision and attention to detail
- Problem Solving: Anticipates and resolves issues impacting billing accuracy or payment timeliness
- Customer Focus: Builds and maintains positive relationships with customers while effectively managing collections
- Process Improvement: Adheres to and improves AR processes to ensure efficiency and compliance
- Collaboration: Works closely with internal and external stakeholders to resolve issues and achieve results
- Strong understanding of billing processes, collections strategies, and AR best practices
- Excellent communication and negotiation skills for customer interactions
- Proficiency with ERP systems, billing platforms, and Microsoft Excel
- Ability to analyze account activity and identify payment trends or risks
- Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
- 3–5 years of experience in accounts receivable, billing, or collections, preferably in a shared services or multi-entity environment
- Experience managing customer accounts and performing complex billing transactions
- Knowledge of revenue recognition principles and AR-related compliance requirements preferred
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.