Accounts Receivable Specialist

About the Role

Join Ashley Furniture's Finance team as an Accounts Receivable Specialist, where you'll play a critical role in managing retail store accounts receivable across multiple markets. This position combines analytical skills, customer service excellence, and financial expertise to reduce bad debt, resolve disputes, and ensure accurate collections processes.

You'll work at the intersection of Corporate Finance, retail stores, and customers—solving problems, processing payments, and maintaining the financial integrity of our retail operations.

What You'll Do

Accounts Receivable Management

• Monitor and oversee multiple retail store market accounts receivables
• Audit daily posted sales, customer deposits, collections, disputes, and reconciliations
• Create and review receivables reports daily with ability to correct authorized balances
• Review all accounts receivables for assigned enterprise retail stores
• Provide store personnel with necessary information and support
• Maintain accounts receivable operational standards through examining customer payments, payment history, and payment terms codes

Payment Processing & Reconciliation

• Review all payments to ensure proper application to sales orders
• Make adjustments as needed to correct payment applications
• Complete month-end processes for retail according to standard operating procedures
• Collect on NSF (non-sufficient funds) checks as needed

Dispute Resolution & Collections

• Work with Corporate Finance, retail stores, and customers to resolve disputes
• Resolve credit card disputes according to standard operating procedures
• Ensure all dispute resolution deadlines are met
• Collect on past due accounts with professionalism and persistence
• Assist team members with difficult customer situations and issues

Fraud & Compliance

• Process fraud claims with necessary documentation within assigned deadlines
• Collaborate with local law enforcement for investigations as needed
• Process and compile supporting documentation for retail accounts receivable audit selections
• Review scanned finance paperwork and documentation
• Advise store personnel of issues and collaborate to resolve

Analysis & Improvement

• Perform data analysis to determine root cause of issues
• Make recommendations and changes for adjustments and improvements
• Complete and update specified reporting according to standard operating procedures
• Maintain prompt, efficient, and accurate data entry

What You'll Bring

Required Qualifications

• Associate degree in Business or related field (or equivalent work experience)
• 6 months of credit or finance experience
• Opportunity for domestic travel
• Flexible schedule with willingness to work extended hours when necessary

Technical Skills

• Proficient computer skills including Microsoft Office Suite, especially MS Excel
• Document management systems experience
• Strong analytical and problem-solving skills
• Data analysis and interpretation abilities
• Accurate and efficient data entry skills

Professional Skills

• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Effective time management and organizational skills
• Working knowledge of Continuous Improvement
• Maintain strict confidentiality
• Handle multiple projects simultaneously within established time constraints

Why Ashley Furniture?

• Critical role supporting retail operations across multiple markets
• Collaborative environment working with Corporate Finance and retail stores
• Develop expertise in retail finance, collections, and dispute resolution
• Opportunity to make measurable impact on bad debt reduction
• Professional growth in accounts receivable and finance
• Supportive team environment
• Competitive compensation and benefits package

Our Core Values

• Ethics and Values - Doing what's right
• Integrity and Trust - Being reliable and honest
• Customer Focus - Serving with enthusiasm and respect
• Attention to Detail - Ensuring accuracy in all work
• Continuous Improvement - Always getting better

Ready to Apply?

Join Ashley Furniture Industries as an Accounts Receivable Specialist and help us maintain financial excellence across our retail operations!

Ashley Furniture Industries is an Equal Opportunity Employer