What are the responsibilities and job description for the Fraud Risk Technician position at The Exchange?
Job Description
Reviews and analyzes customer accounts and transactions to identify potentially fraudulent activity and minimize risk to the exchange customer.
Job Grade
3
Job Tier
2
Career Area
Financial Management
Supervisor
No
Job Qualifications
Two years of experience in finance/accounting, loss prevention, and/or related customer service. Prior experience in fraud detection or prevention is preferred.
Additional Qualifications/Requirements
NO PCS / NO LSP Autorized
WORK SITE: Dallas HQ - in office only
Technical (Preferred/Required Skills/Systems)
$45,142.00
Major Duties
Researches assigned cases of fraud or disputes on customers' accounts following applicable policies, guidelines, and procedures.
Reviews customer orders, account history, and other applicable records to identify potentially fraudulent transactions.
Engages and responds to customer inquiries regarding disputed transactions and fraudulent activity, pending credit applications, and/or order verifications.
Performs account maintenance functions to ensure appropriate assignment of financial responsibility and debt to customer accounts including, but not limited to, transfer of account balances and placement or release of restriction on customer check cashing or credit privileges.
Performs other duties as assigned.
Work Challenges
Extended Duty Hours / Varying Work Schedules
May Be Required To Work Nights/Weekends/Holidays.
Job Type
Management
Number of Positions Remaining
1
08-Jun-2026
Reviews and analyzes customer accounts and transactions to identify potentially fraudulent activity and minimize risk to the exchange customer.
Job Grade
3
Job Tier
2
Career Area
Financial Management
Supervisor
No
Job Qualifications
Two years of experience in finance/accounting, loss prevention, and/or related customer service. Prior experience in fraud detection or prevention is preferred.
Additional Qualifications/Requirements
NO PCS / NO LSP Autorized
WORK SITE: Dallas HQ - in office only
Technical (Preferred/Required Skills/Systems)
- EXCEL & ACCESS - INTERMEDIATE LEVEL - Required
- MICROSOFT OUTLOOK - Required
- MICROSOFT WORD - Required
- ATN - Preferred
- CIVIL RECOVERY - Preferred
- CCD - Preferred
- FRAUD WATCH - Preferred
- IGLAS - Preferred
- JSCS - Preferred
- MICROSOFT POWERPOINT - Preferred
- MONARCH - Preferred
- PCC - Preferred
- RCMS - Preferred
- TOPS - Preferred
- VISION - Preferred
- WALKER SYSTEM - Preferred
$45,142.00
Major Duties
Researches assigned cases of fraud or disputes on customers' accounts following applicable policies, guidelines, and procedures.
Reviews customer orders, account history, and other applicable records to identify potentially fraudulent transactions.
Engages and responds to customer inquiries regarding disputed transactions and fraudulent activity, pending credit applications, and/or order verifications.
Performs account maintenance functions to ensure appropriate assignment of financial responsibility and debt to customer accounts including, but not limited to, transfer of account balances and placement or release of restriction on customer check cashing or credit privileges.
Performs other duties as assigned.
Work Challenges
Extended Duty Hours / Varying Work Schedules
May Be Required To Work Nights/Weekends/Holidays.
Job Type
Management
Number of Positions Remaining
1
08-Jun-2026
Salary : $45,142