What are the responsibilities and job description for the End User Computer Technician position at The Exchange?
Job Description
Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.
Job Grade
3
Job Tier
3
Career Area
Information Technology
Supervisor
No
Job Qualifications
Three years computer technical support.
Or
Bachelor's degree and one year experience in computer technical support.
Degree (one Of)
Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.
Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.
Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.
Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.
May provide training to end-users in new IT technical features and solutions to problems.
Performs other duties as assigned.
Work Challenges
24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends
IT environment is constantly changing demanding quick solutions and evolving skills
IT position - there may be extensive TDY associated with this IT work
Job Type
Management
Number of Positions Remaining
1
03-Sep-2026
Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.
Job Grade
3
Job Tier
3
Career Area
Information Technology
Supervisor
No
Job Qualifications
Three years computer technical support.
Or
Bachelor's degree and one year experience in computer technical support.
Degree (one Of)
- BACHELORS DEGREE - Preferred
- BUSINESS ADMINISTRATION - Preferred
- INFORMATION TECHNOLOGY - Preferred
- CISCO CERTIFIED NETWORKING TECH - Preferred
- PCS Not Authorized/LSP Not Authorized
- Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work”
Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.
Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.
Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.
Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.
May provide training to end-users in new IT technical features and solutions to problems.
Performs other duties as assigned.
Work Challenges
24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends
IT environment is constantly changing demanding quick solutions and evolving skills
IT position - there may be extensive TDY associated with this IT work
Job Type
Management
Number of Positions Remaining
1
03-Sep-2026