What are the responsibilities and job description for the Shift Supervisor MCSS position at The Exchange?
Job Description
As a Shift Supervisor (MCSS), you are responsible for the daily operation of an Exchange branch facility. You will assist growing sales by leading the team that oversees associates in the execution of strategies to deliver a tailored customer experience within assigned areas.
As a Shift Supervisor (MCSS), you will utilize leadership skills to empower associates, identify the root cause of issues, and create a positive environment that drives customer experience and Exchange brand loyalty.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Shift Supervisor (MCSS) at the Exchange?
Job Grade
2
Job Tier
1
Career Area
Retail Operations
Supervisor
Yes
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
Job Qualifications
$20.54
Salary Maximum
$28.00
Major Duties
Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience. Supervises day to day operations of an assigned shift to include opening and closing of facility and maintaining schedules.
Ensures associates have sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, displaying promotional merchandise signing, price changes, maintaining shelf labels, keeping sales area fully stocked, receiving, and ordering merchandise, checking gas levels, assisting with military uniform dress requirements, and cleanliness of the area.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Adheres to environmental protection agency guidelines.
May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, prepares change funds, and deposits or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
Performs other duties as assigned.
Work Challenges
We Offer The Following Benefits For This Position:
Hourly
Number of Positions Remaining
1
02-Sep-2026
As a Shift Supervisor (MCSS), you are responsible for the daily operation of an Exchange branch facility. You will assist growing sales by leading the team that oversees associates in the execution of strategies to deliver a tailored customer experience within assigned areas.
As a Shift Supervisor (MCSS), you will utilize leadership skills to empower associates, identify the root cause of issues, and create a positive environment that drives customer experience and Exchange brand loyalty.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Shift Supervisor (MCSS) at the Exchange?
- Deliver extraordinary customer experience by engaging customers, building trust, and prioritizing customer needs over tasks
- Efficiently manage opening and closing procedures, maintain schedules, and oversee cash register transactions with zero variance tolerance
- Train and coach associates on merchandise presentation standards, sales skills, and corporate loyalty programs
- Actively communicate and promote the benefits of the Military Star credit card and Exchange protection plans to drive sales growth
- Able to lead teams to meet organizational objectives and maintain employee performance communication folders.
Job Grade
2
Job Tier
1
Career Area
Retail Operations
Supervisor
Yes
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
Job Qualifications
- Completion of high school or equivalent
- Retail experience
- Demonstrated willingness and potential for additional responsibility
- Able to successfully complete the management motor compliance course number 175S within three months of occupying position (if applicable)
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Excellent communication, training, and coaching skills
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Strong attention to detail regarding loss prevention, inventory accountability, and expense minimization
- Basic computer and technical skills
$20.54
Salary Maximum
$28.00
Major Duties
Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience. Supervises day to day operations of an assigned shift to include opening and closing of facility and maintaining schedules.
Ensures associates have sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, displaying promotional merchandise signing, price changes, maintaining shelf labels, keeping sales area fully stocked, receiving, and ordering merchandise, checking gas levels, assisting with military uniform dress requirements, and cleanliness of the area.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Adheres to environmental protection agency guidelines.
May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, prepares change funds, and deposits or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
Performs other duties as assigned.
Work Challenges
We Offer The Following Benefits For This Position:
- Holiday Premium Pay (Double Pay)
- Mass Transportation Reimbursement
- Associate Transfer Program (ATP)
- Paid Military Leave
- Personal Accident Insurance
- FMLA & Administrative Leave
- Employee Assistance Program (EAP)
- Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.
Hourly
Number of Positions Remaining
1
02-Sep-2026
Salary : $21 - $28