What are the responsibilities and job description for the Customer Contact Tech position at The Exchange?
Job Description
Responsible for researching and resolving customer inquiries and/or complaints to ensure customer satisfaction.
Job Grade
3
Job Tier
1
Career Area
Retail Specialist
Supervisor
No
Job Qualifications
One year of customer service, customer relations or retail operations experience required. Prior experience in a call center environment preferred.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
Technical (Preferred/Required Skills/Systems):
$20.40
Salary Maximum
$34.12
Major Duties
Answers inbound calls related to federal debts, collections and returned checks. Reviews and researches customer accounts and takes appropriate actions based on the account status. Documents collection efforts made according to policies and procedures.
Answers inbound calls and promotes products and services related to ECP Military Star and E-Commerce. Maintains and improves quality results by adhering to standards, guidelines, policies, and procedures.
Handles customer and Exchange inquiries on ESSO accounts (ration balance, credit balance, refund of credit balance, plate deactivation, etc.)
Performs other duties as assigned.
Work Challenges
24X7 work environment supporting Exchange operations, which requires shift work and may include holidays and weekends.
Job Type
Hourly
Number of Positions Remaining
3
Responsible for researching and resolving customer inquiries and/or complaints to ensure customer satisfaction.
Job Grade
3
Job Tier
1
Career Area
Retail Specialist
Supervisor
No
Job Qualifications
One year of customer service, customer relations or retail operations experience required. Prior experience in a call center environment preferred.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
Technical (Preferred/Required Skills/Systems):
- MICROSOFT OUTLOOK - Required
- MICROSOFT WORD - Required
- ACCOUNT SERVICES - Preferred
- ATN - Preferred
- CREDIT CARD MANAGEMENT SYSTEM - Preferred
- CCD - Preferred
- CVS - Preferred
- EXCEL-INTERMEDIATE LEVEL - Preferred
- MICROSOFT POWERPOINT - Preferred
- TYPING 30 WPM - Preferred
$20.40
Salary Maximum
$34.12
Major Duties
Answers inbound calls related to federal debts, collections and returned checks. Reviews and researches customer accounts and takes appropriate actions based on the account status. Documents collection efforts made according to policies and procedures.
Answers inbound calls and promotes products and services related to ECP Military Star and E-Commerce. Maintains and improves quality results by adhering to standards, guidelines, policies, and procedures.
Handles customer and Exchange inquiries on ESSO accounts (ration balance, credit balance, refund of credit balance, plate deactivation, etc.)
Performs other duties as assigned.
Work Challenges
24X7 work environment supporting Exchange operations, which requires shift work and may include holidays and weekends.
Job Type
Hourly
Number of Positions Remaining
3
Salary : $20 - $34
