Collection Technician (Collections)

Job Description

Performs a wide variety of credit and collection functions. Obtains required information from credit organizations, banks, and loan associations.

Job Grade

3

Job Tier

1

Career Area

Financial Management

Supervisor

No

Job Qualifications

One year of call center or customer service experience is required. Experience in a collections department contacting customers via phone and written communications preferred.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Must be available to work between the hours of 6:30 a.m. and 5:00 p.m. No PCS Entitlements.

Technical (Preferred/Required Skills/Systems)

• ATN - Preferred
• CCD - Preferred
• EXCEL - BEGINNERS/INTERMEDIATE LEVEL - Preferred
• MICROSOFT OUTLOOK - Preferred
• MICROSOFT WORD - Preferred
• RCMS - Preferred
• TOPS - Preferred
• VISION - Preferred
  
  

Salary Minimum

$20.60

Salary Maximum

$29.84

Major Duties

Answers inbound calls and correspondence received worldwide related to federal debts sent to collections, recording collection efforts made.

Reviews and monitors credit sources, credit files, customer applications, and delinquent accounts. Certify/de-certify collection debts to the United States treasury offset program for garnishment of federal funds or benefit entitlements.

Maintains records on credit risks, delinquent accounts, and incomplete files. Sends follow-up letters.

Adjusts accounts. Sets up default payment plans. Processes payments and compiles segments of monthly closings and annual reports.

Performs other duties as assigned.

Job Type

Hourly

Number of Positions Remaining

1

03-Jul-2026