Helpdesk Support

We are seeking an IT Support Technician who provides front-line technical assistance to end users by responding to inbound calls and emails in a timely, professional manner. This role involves diagnosing issues, delivering basic troubleshooting, and ensuring accurate documentation of all support interactions.

Qualifications:

• Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer s issue, and determination of the best way to resolve the problem.
• Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configures hardware as part of the onboarding process, supports audio and video equipment in conference rooms, and provides support for more complex issues where configuration solutions have already been documented.
• Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.

OTHER SPECIAL REQUIREMENTS:

• CompTIA A , CompTIA ITF , or equivalent certification highly preferred.
• Strong preference for temp-to-hire possibility.
• We are looking for candidates who can work well in our environment and would like the ability to potentially hire staff as full-time employees within a negotiated time frame (not to exceed 6 months).