What are the responsibilities and job description for the Mainframe Operator (Incident Manager) position at The Evolvers Group?
We are seeking a Mainframe Operator to function as a Level 1 Incident Manager for critical incidents/events relating to various IT technologies. Quickly create, escalate, triage, and track customer technology-related incidents. Excellent communication skills are necessary to collaborate with IT staff, customers, and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets, and services. Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language. Performs deliveries as assigned and must be able to lift 50 pounds.
Required Qualifications:
- Experience as a Mainframe Operator / Incident Manager
- Experience with Microsoft Teams (Minimum 5 Years)
- Experience utilizing graphical monitoring systems tracking availability and status of infrastructure connectivity, assets, and services.
- Experience with monitoring mainframe control consoles, periodically checking system performance.
- Experience with reviewing/validation of mainframe job control language.
- Can lift 50 lbs.
- Excellent communication skills
Environment:
- Microsoft Teams
- What’s Up Gold
- Pingdom
- PRTG
- IBM Mainframe