What are the responsibilities and job description for the Assistant Front Office Manager position at The Essex Resort & Spa?
Are you a hospitality leader who thrives in a fast-paced, guest-centered environment? Do you love being on the floor, supporting your team and creating memorable experiences from the moment guests arrive? If so, we’d love to meet you.
The Essex Resort & Spa is seeking an Assistant Front Office Manager to help lead our dynamic Front Office team. This hands-on leadership role works closely with the Front Office Manager to ensure smooth, efficient and warm operations — all while delivering the exceptional service our guests know and love.
As a visible leader in our lobby, you’ll be actively engaged in Front Desk operations, supporting the team during peak periods, resolving guest concerns with professionalism and ensuring every interaction reflects our commitment to hospitality excellence.
Pay rate is $55,000/year.
Key Responsibilities
Guest Services & Operations
- Actively participate in Front Desk operations, including covering shifts and assisting with check-ins, check-outs, and guest inquiries.
- Support the Front Office Manager in ensuring the Front Desk provides a welcoming, efficient, and professional guest experience.
- Resolve guest concerns promptly and professionally to maintain high satisfaction levels.
- Oversee the operation of the gift shop, sundry purchases, and bake case (beer, wine, espresso), ensuring product quality, accurate inventory, and attractive presentation.
- Serve as a visible leader in the lobby, assisting guests and supporting team members during peak times.
- Take a lead on guest services by assisting the Front Office Manager with post-stay survey & review responses. Use guest feedback and create strategies for improving the guest experience.
Staff Management
- Assist in recruiting, training, scheduling, and evaluating Front Office team members to uphold service excellence.
- Provide hands-on coaching and guidance to team members during daily operations.
- Support daily motivation and performance management to ensure a positive and productive work environment.
- Help create and maintain staff schedules aligned with occupancy forecasts and operational needs.
- Assist with coverage of callouts.
- Participate in regular Front Office meetings to promote clear communication and team collaboration.
Systems & Compliance
- Maintain and update training materials and standard operating procedures (SOPs) under the direction of the Front Office Manager.
- Ensure compliance with resort policies, procedures, and system controls.
- Participate in internal committees (e.g., Safety, Holiday, Technology) and attend required management meetings.
Additional Responsibilities
- Serve as Manager on Duty (MOD) as scheduled.
- Assist with group rooming lists and special group requests to ensure accuracy and coordination.
- Support other departments as needed to maintain smooth resort operations.
- Take initiative to complete assigned tasks and demonstrate flexibility to meet business needs, including working evenings, weekends, and holidays as required.
- Help ensure fair and effective task delegation across the Front Desk team.
- Commitment to spending the majority of time in the lobby and at the front desk, ensuring there is a warm management presence in the lobby each day.
Benefits:
At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally.
Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements:
- Medical Insurance (with Employer contribution)
- Dental Insurance (with Employer contribution)
- Vision Insurance
- Life & Disability Insurance (Employer paid)
- Voluntary Life & Disability Insurance – for employee, spouse/domestic partner and child(ren) (supplemental – paid by employee)
- Medical Care Flexible Spending Account
- Dependent Care Account (for Daycare, elderly care or other dependent care)
- Short and Long Term Disability Insurances
- Accident Insurance
- Critical Illness Insurance for employee and spouse/domestic partner
- Paid Time Off
- Bereavement Time
All employees at least 21 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 1 year of employment.
Property Benefits:
Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.
On Property Discounts:
- Restaurant
- Spa (on treatments and products)
- Cook Academy
Other Discounts:
- Memberships to The Edge Sports & Fitness
- Stays at the hotel for employee, friends and/or family
- Movie tickets to Essex Cinemas
- Essex Experience (varies by business)
- Stays at other New England Inns & Resorts as part of the NEIRA program
- Ski passes to Smuggler’s Notch & Sugarbush/IKON
Other Benefits:
- Complimentary use of the on-site fitness center
- Complimentary use of the on-site Tennis courts
- Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age)
Salary : $55,000