What are the responsibilities and job description for the Lead Installation Technician position at The Escape Game?
Title: Lead Installation Technician
Focus Areas: Tech Projects (Pre-wires, Installs, Infills, and Renovations)
Direct Leader: Manager of Tech Installation
Job Description:
The Game Technology department is responsible for technical production, installation (deployments), and development. The Lead Installation Technician has the integral responsibility of Delivering Epic Interactive Experiences to our guests through the successful installation of our product. This role will be assigned as Project Leadership to on-site prewires, installations, renovations, and other miscellaneous special projects The Escape Game performs.
Pay & Benefits:
$18-22/hr Starting compensation based on experience
Regular 5 hours of weekly overtime
Eligible for HQ Bonus
Eligible for TEG HQ Full Time Benefits as outlined here.
7 Paid Holidays 15 PTO Days (20 PTO after 5 years of service)
Hours & Schedule:
Expected Weekly Hours: 40 - 45 while in-office, 70 hours weekly while traveling
Travel Expectations: Frequent (90-100% of the workload)
Trips are up to 23 days consecutively, 10.5 hour working days (minus break)
Trips are local and out-of-state. Travel is paid for by The Escape Game.
Expected Schedule:
Office: Monday - Friday (day shift)
Installation: Monday - Friday plus weekends (Dayshift / Midshift / Nightshift - depends on installation schedule, weekend work often includes accompanying rest/off days during the upcoming workweek)
Emergency Travel: As needed, could include nights & weekends with extended hours
On-the-job training takes about 6-8 months before being assigned a spot as project lead.
Oncall: Yes
Job Responsibilities:
Product Deployment
Travel on Tech Projects : Installations / Prewires / Renovations / Special Projects
Perform Various Onsite Tasks - Examples Below
Run Cable
Terminate and Test Game Components and Control Panels
Terminate and Test Fire Access Control Systems and Equipment
Terminate and Test Audio / Video Systems
Terminate and Test IT Systems
Troubleshoot issues that arise
Be the point person for all assigned tech projects
Create the initial wire plan during the prewire for new stores while keeping in line with TEG standards
Wire Paths, J-hook Placements, etc
Review plansets and perform onsite callouts for electrical plan issues
Assist the Director of Game Technology with the selection of the project team
Lead other assigned members of the tech team and contracted vendors on assigned projects
Book travel and order materials for assigned projects
Ensure travel packouts are restocked upon returning from a trip
Organize and sort returning tech project items
Provide detailed kickoff documentation for assigned Projects
Travel Plan, Wiring Sheet, Camera / Speaker Layouts, Etc
Generate daily work-flow / assignments for onsite
Set daily schedule for all technicians on-site
Host and take notes during a project debrief meeting
Maintain and coordinate the execution of the list of necessary post-project action items generated from the aforementioned debrief meeting
Communicate tech daily progress, concerns, and needs to site-pm and leadership
Perform component builds on occasion to stay fresh on the process
Train / coach / develop Team Members on project policies, workflow, and skills
Job Requirements : *On the job training for skills without prior knowledge/experience*
A love for escape rooms and interactive media
Strong organizational and interpersonal skills
Contagiously positive, can-do attitude
Loves to “win”
Strong communication skills - written, on the phone, in-person
Experience leading others in an informal structure
Project management experience
Proficient at spreadsheets & document creation
General business acumen
Ability to lift/carry up to 50 pounds individually
Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time
Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology
Understanding of architectural floor plans and general construction processes
*Training can take between 6-8 months before being assigned a spot as project lead.*
Salary : $18 - $22