Creative Operations Coordinator

Creative Operations Coordinator

Job Description

MISSION, VISION & VALUES

Mission: To design and deliver epic interactive experiences for every single guest.

Vision: To define and dominate the escape game industry and disrupt the world of entertainment.

Values:

• Excellence: We are relentless in our pursuit to be the best.

• Passion: We love our guests, our brand and our games.

• Growth: We believe in expanding our business and developing our team members.

• Integrity: We endeavor to honor God through hard work, honesty, generosity and fairness.

• Teamwork: We can best accomplish our goals by selflessly working together.

• Creativity: We are always expanding the boundaries of what is possible.

ABOUT THE ROLE

Every game we create starts as an idea on a whiteboard and ends as a fully immersive world our guests step into. Between those two points, there are hundreds of materials to order, prototypes to build, vendors to wrangle, and deadlines to hit. That’s where you come in.

As our Creative Operations Coordinator, you’ll work directly alongside our Product Design and R&D (Creative Engineering) teams to help bring our games to life. Designers dream up the puzzles and stories, engineers build the props and tech that make them work, and you make sure they have everything they need to do it. When a prototype needs parts by Friday, a team needs to fly out for an install, or leadership needs a clear picture of where the budget stands, you’re the one who makes it happen.

This is a crucial role for keeping the department organized and on track. Your time will generally be split evenly between both teams and between our Brentwood HQ and Smyrna production studio, and you’ll work with team leads to balance priorities when needs overlap. You’ll bring structure to a fast-paced, hands-on creative shop, and your work will directly shape how quickly and smoothly our next game makes it from concept to opening day.

WHAT YOU’LL DO

• Purchasing: Place, track, and follow up on orders for materials, tools, and supplies for both teams, within approved spending limits.

• Receipt Logging: Collect and log all receipts accurately and on time in Divvy, flagging discrepancies early.

• Time Card Approvals: Review and approve time cards in ADP on schedule, resolving errors with team members.

• Local Errands: Pick up, drop off, and return materials and supplies from local vendors as needed.

• Inventory Management: Track stock levels, reorder before we run out, and keep storage organized.

• Travel Coordination: Book and manage team travel for location visits and installs.

• Data Logging: Keep project, purchasing, and inventory data accurate and up to date.

• Dashboard Creation & Management: Build and maintain dashboards that give leaders clear visibility into spending, inventory, and project status, using Claude to build and improve them quickly.

• AI-Powered Workflows: Use Claude, our AI tool of choice, to automate reporting, streamline repetitive admin tasks, and build simple internal tools that save the team time.

• Vendor Management: Maintain vendor contacts, accounts, and pricing, and build strong relationships with key suppliers.

• Month-End Support: Help reconcile spending against budgets and prepare records for monthly close.

• Calendar & Meeting Support: Maintain the team calendar, schedule meetings, and reserve spaces for both teams.

• Team Celebrations: Track and celebrate team members’ TEGaversaries and birthdays so milestones never slip by.

• Onboarding Support: Prepare equipment, supplies, and accounts for new team members.

• Recordkeeping: Maintain organized digital files for invoices, contracts, warranties, and project documentation.

• Office & Shop Supplies: Keep everyday supplies and consumables stocked for both teams.

WHAT SUCCESS LOOKS LIKE

• First 30 days: You’ve learned our tools, teams, and vendors, and taken over time card approvals and receipt logging.

• First 90 days: You own purchasing, inventory, and travel for both teams, and have launched your first dashboard.

• First year: Both teams trust you as the go-to person for operations, and our processes run noticeably smoother because of you.

WHO YOU ARE

• Organized: You juggle many moving pieces and nothing falls through the cracks.

• A self-starter: You see what needs to happen and do it without waiting to be asked.

• A great communicator: You keep people informed clearly, kindly, and before they have to ask.

• Discreet: You handle payroll, spending, and personnel information with care and confidentiality.

• Process-minded: You notice when something could run smoother and you take the lead on fixing it.

• Adaptable: You’re comfortable switching from a vendor call to a supply run to a dashboard update in the same afternoon.

WHAT WE’RE LOOKING FOR

• Two or more years in an administrative, operations, or coordinator role.

• Strong Google Sheets or Excel skills, plus comfort building simple dashboards.

• Proven ability to manage competing priorities for multiple stakeholders.

• Comfort using AI tools, or genuine excitement to learn. We use Claude every day and will help you get up to speed.

• Valid driver’s license, reliable transportation, and a clean driving record.

• Ability to lift up to 50 pounds and work in a shop environment.

NICE TO HAVE

• Experience with ADP, Divvy, and Cashflow360. You’ll also learn our internal tools.

• Experience using Claude or similar AI tools to build dashboards, automations, or simple apps.

• Experience with dashboard tools such as Looker Studio, Tableau, or similar.

• Background supporting a design, engineering, fabrication, or production team.

WORK ENVIRONMENT

This role is on-site, with time split between TEG HQ in Brentwood, TN and the Adventure Factory in Smyrna, TN, spanning a standard office setting and active game, build, and prototyping spaces. Expect 40 to 45 hours per week, Monday through Friday, with occasional flexibility for installs or deadlines. Overtime is paid for hours over 40 per week. Local driving for errands and supply runs is a regular part of the role, and lifting of supplies and materials up to 50 pounds may be required.

Mileage reimbursement: local trips beyond a 5-mile radius are reimbursed. Trips between TEG HQ offices and TEG’s Nashville stores are not reimbursed.

WHY YOU’LL LOVE IT HERE

You’ll be part of the team that designs and builds the experiences our guests remember. Your work directly shapes how smoothly our designers and engineers can create, and you’ll have room to grow as you improve how we operate.

ABOUT THE ESCAPE GAME

The Escape Game is one of the country’s leading escape room companies, with locations across the United States. We are part of Curiosity Games, and our team is united by a commitment to creating epic experiences and to serving our guests and one another with excellence. We would love for you to join us.

The Escape Game is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.