What are the responsibilities and job description for the Team Lead position at The Escape Artists?
TEAM LEADER POSITION
POSITION DESCRIPTION: This position provides guidance, and motivates the team, while keeping an open eye on the game masters and store performance during shifts. The perfect Team Leader also exhibits a sense of urgency to find creative solutions to any obstacles that may arise. Being able to set a good example for others by providing exceptional customer service and being composed under pressure are essential.
HOW TEAM LEADERS SERVE OUR CUSTOMERS AND OUR TEAM
- Leading and communicating with the team and management while creating a fun, positive atmosphere
- Opening and closing the store
- Ensuring games start and end on time
- Ensuring the we are providing excellent customer service
- Checking on the game/s as needed to confirm there are no maintenance issues
- Overall upholding company standards
JOB REQUIREMENTS
- Experience and mastery of the game master position (training provided internally)
- Demonstrated leadership ability with 1-2 years experience in a guest-facing setting preferred
- Flexible availability. this role needs to be able to work works nights, weekends, and/or holidays
KNOWLEDGE, SKILLS, AND ABILITIES
- Genuine interest in customer service
- High capacity for creative problem solving
- Flexible multi-tasker
- Positively influences others
- Basic computer skills
- Maintains composure in high stress, fast paced environments
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Work Location: In person
Salary : $15 - $16