Customer Sales Support (CSS)

About The Erosion Company

The Erosion Company (TEC), headquartered in Woodstock, Georgia, is a leading nationwide erosion control specialty contractor serving the construction, infrastructure, and renewable energy industries. With more than 25 years of experience, over 500 employees, and 120 crews operating across the United States, TEC provides turnkey solutions including erosion and sediment control, stormwater management, site compliance, hydroseeding, remediation, and environmental services. Having supported more than 150,000 projects, TEC is recognized for its ability to deliver comprehensive, one-stop-shop services that help clients maintain environmental compliance, avoid costly delays and fines, and keep projects on schedule. The company's strengths include rapid emergency response, operational flexibility to support projects of all sizes, certified field management teams, and a commitment to providing reliable, compliant solutions nationwide.

POSITION SUMMARY

The Customer Sales Support (CSS) serves as a key partner to the Vice President of Sales, Area Sales Manager (ASM), and operations team, ensuring exceptional customer service, project execution, and account management throughout the customer lifecycle. This role bridges communication between customers, sales, and operations to deliver outstanding service, support project success, strengthen client relationships, and drive revenue growth. The CSS acts as a trusted resource for customers while helping TEC maintain its commitment to safety, quality, responsiveness, and operational excellence.

KEY RESPONSIBILITIES

Customer Service & Account Management

• Partner with the Vice President, Sales and Area Sales Manager to develop and maintain strong relationships with current and prospective customers.
• Serve as a primary point of contact for customer inquiries, concerns, service requests, and project-related communications.
• Respond promptly and professionally to customer needs and coordinate resolutions with internal teams.
• Develop a thorough understanding of customer expectations, project specifications, and TEC service offerings.
• Educate customers on erosion control best practices, regulatory requirements, and industry standards where applicable.
• Conduct regular customer follow-ups to ensure satisfaction and identify opportunities for continuous improvement.

Project Quality & Field Support

• Perform routine site visits to evaluate project quality, customer satisfaction, and compliance with contract requirements.
• Collaborate with field operations teams to verify work completion, project accuracy, and billing documentation.
• Identify opportunities to improve project efficiency, profitability, and customer experience.
• Assist in reviewing job costs, material usage, labor performance, and project margins.
• Provide coaching, guidance, and feedback to field personnel to support quality standards and customer expectations.
• Travel to customer and project sites as needed, up to 25%.

Sales Support & Business Development

• Support the ASM in retaining existing customers and expanding business relationships.
• Assist with identifying new project opportunities and participating in customer meetings, presentations, and site visits.
• Help prepare proposals, project documentation, and account-related information as needed.
• Gather customer feedback and market intelligence to support sales growth strategies.
• Participate in industry associations, training opportunities, and networking events to strengthen industry knowledge and TEC's market presence.

Operational Excellence

• Monitor and maintain customer information, opportunities, and activities within Salesforce CRM.
• Ensure accuracy and completeness of customer records, project updates, and account assignments.
• Support CRM utilization, reporting, and adherence to company sales processes.
• Assist with tracking key performance indicators (KPIs), customer satisfaction metrics, and account activity.
• Partner with operations and leadership teams to improve service delivery and customer retention.

Training & Continuous Improvement

• Participate in ongoing company training and professional development opportunities.
• Stay informed on industry trends, erosion control practices, construction methods, and regulatory requirements.
• Promote a culture of safety, accountability, teamwork, and customer-focused service.

EDUCATION & QUALIFICATIONS

·         Associate's or Bachelor's degree in Business, Construction Management, Sales, or a related field preferred.

·         2 to 5 years of experience in construction, site development, erosion control, landscaping, account management, customer service, or related industries preferred.

·         Experience working directly with customers in a service-oriented environment.

·         Previous field operations, team leadership, or project coordination experience preferred.

·         Strong customer service and relationship-building skills.

·         Excellent verbal and written communication abilities.

·         Ability to manage multiple priorities in a fast-paced environment.

·         Strong problem-solving and conflict-resolution skills.

·         Ability to adapt to changing priorities and business needs.

·         Strong organizational and time management skills.

·         Working knowledge of Microsoft Office Suite (Excel, Word, Outlook, Teams).

·         Ability to interpret project information, contracts, and customer requirements.

·         Basic financial and analytical skills including job cost and margin awareness.

·         Team-oriented mindset with the ability to influence and collaborate across departments.

·         Working knowledge of Salesforce or similar CRM platforms.

·         Familiarity with erosion control, site development, grading, landscaping, utility construction, or related construction services.

·         Experience reviewing project schedules, project documentation, and job costing information.

WORK ENVIRONMENT

·         Collaborative, team-oriented environment with opportunities for professional growth and development.

·         Remote work arrangement, with up to 30% travel to meetings, field visits, trade shows, company events, and regular customer interactions.

Why Join TEC?

• As the nation's largest and most experienced erosion control contractor, TEC offers the opportunity to lead a growing multi-branch operation, develop high-performing teams, and make a direct impact on business success.

Benefits Include:

·         Competitive compensation package with performance-based incentives

·         Comprehensive medical, dental, and vision benefits

·         401(k) with company match

·         Paid Time Off and company holidays

·         Career advancement opportunities

·         Ongoing training

The Erosion Company is an Equal Opportunity Employer