What are the responsibilities and job description for the Senior Associate, Community Operations position at The Engine?
The Engine Accelerator is seeking a motivated, collaborative Senior Associate of Community Operations to join our Community Operations team.
The Senior Associate will play a key role in ensuring the day-to-day operations of our building run smoothly while helping cultivate a strong, supportive community for our resident startups. This person will balance operational execution with community engagement and bring a thoughtful, founder-centric lens to improving systems, processes, and the overall resident experience. This role is ideal for someone who thrives in a dynamic, mission-driven environment and is excited to take ownership of projects and operational work streams.
Key Responsibilities
Operations & Systems
- Ensure seamless day-to-day building operations, proactively identifying and resolving issues
- Assist with monthly invoicing, contracts, and processes
- Oversee inventory management and ordering for building supplies and shared resources
- Monitor and manage building access and building trainings
Community Experience
- Help foster a welcoming, collaborative environment tailored to the needs of early-stage and technically complex startups
- Provide on-the-ground support during community events and programming
- Serve as a key point of contact for resident inquiries and concerns, ensuring a high-quality experience
Project Ownership
- Own and execute discrete projects and operational work streams from start to finish
- Identify opportunities to improve systems, workflows, and the resident experience
- Collaborate cross-functionally with internal labs, programming, and communication teams in addition to external partners
Qualifications
- 4-6 years of experience in operations, community management, co-working, VC platform, or incubators
- Strong organizational skills with the ability to manage multiple priorities and details
- A systems thinker who enjoys improving how things work
- Excellent written and verbal communication skills
- Friendly, proactive, and service-oriented mindset. Someone who is energized by supporting tough tech founders and building community
- Ability to work both independently and collaboratively
- Flexible, adaptable, and eager to learn. Not afraid to roll up their sleeves and do a range of projects
Nice to Have
- Exposure to venture capital, incubators, or accelerator programs