Server Assistant

The Elevated Lodge is hiring Server Assistants for opportunities at The Flower Shop, Bunny’s Social Club, Après Ski Club and The Spin Cabin in Snowmass Village. This combined bussing, food running and bar support role is for people who notice what needs attention and take pride in helping service run well. We are looking for energy, awareness and genuine care in the practical work that keeps guests comfortable and helps the team deliver a welcoming experience.

ABOUT THIS ROLE

As a Server Assistant, you will support servers, cocktail servers, bartenders and the kitchen while keeping tables, service stations and guest areas ready throughout the shift. You will clear and reset tables, run food where offered, replenish supplies and help the bar stay prepared for service. The role reports to venue management and requires flexibility between responsibilities as the venue’s needs change. We are hiring across four venues, but individual placement will be determined after the interview based on your strengths, suitability and operational needs. You may be assigned to just one venue; working or rotating through all four is not a requirement.

Your attention should extend beyond the task in your hands. Notice when a table needs water, when the service station is running low or when a teammate needs help completing an order. Work with purpose, judge what needs attention first and communicate when several requests compete. Being proactive also means knowing when to check before acting, particularly with food modifications, guest concerns or unfamiliar bar preparation.

Each venue has its own pace. At The Flower Shop, a casual neighborhood pub influenced by Australian pub culture and downtown New York, table care should feel attentive and easygoing. Our music-led social venues call for the same consideration alongside clear communication and awareness in a busy environment. Learn the layout and service expectations of the venue where you are placed, and adapt your support to its service format.

WHO WE ARE

We believe good hospitality comes from people who care about the experience they are creating together. Guests should feel welcome whether they are joining us for food, cocktails, music or time with friends. Everyone deserves thoughtful attention, regardless of what they order or how much they spend.

Behind that experience is a team that prepares well, shares information and helps each other. We value people who are dependable, comfortable asking questions and willing to take feedback. Support work matters here, and we want colleagues who take pride in doing it well.

KEY RESPONSIBILITIES

• Prepare assigned service areas before guests arrive. Check that tables, service stations and bar support areas are clean, organized and supplied for the venue’s service format.

• Stay aware of the floor throughout service. Look for waiting guests, used serviceware, depleted supplies and tasks that could hold up a colleague, then act or communicate the need promptly.

• Acknowledge guests warmly and respond helpfully to requests. Take care of what falls within your role, connect guests with the appropriate colleague and make sure the request has been passed on.

• Maintain tables throughout a visit by replenishing water, providing needed serviceware and clearing finished items thoughtfully. Check before removing anything that may still be in use, and avoid interrupting conversation unnecessarily.

• Bus and reset tables promptly after guests leave. Clean surfaces, check seating and surrounding areas, replace the items needed for the next guests and communicate when the table is ready.

• Run food accurately and promptly where food is offered. Confirm the destination, dish and relevant order details with the server or kitchen before delivery, and bring the serviceware guests need to enjoy it.

• Learn enough about the food being served to identify dishes and explain confirmed details clearly. Check menu changes, unfamiliar items and delivery instructions with the server or kitchen rather than relying on memory or assumptions.

• Treat allergy, ingredient and modification questions carefully. Refer them to the server and kitchen, communicate the guest’s request accurately and confirm instructions before carrying or delivering an affected order.

• Tell the server promptly if a dish is missing, a guest raises a concern or an order appears incorrect. Keep the kitchen and floor team informed without promising replacements or timing you have not confirmed.

• Support beverage delivery when assigned, checking the destination and handling glassware carefully. Refer new orders, payment requests and alcohol-service decisions to the responsible server, bartender or manager.

• Keep the bar supplied with clean glassware, ice, mixers and other approved supplies. Watch levels during service and coordinate replenishment with bartenders before a shortage interrupts their work.

• Polish and inspect glassware, return it to the correct locations and keep used items moving to the appropriate cleaning area. Report damaged items and equipment issues rather than returning them to service.

• Assist with approved bar preparation under the bartender’s direction, following the venue’s instructions for the assigned task. Ask before preparing an unfamiliar item and keep supplies organized so bartenders can find what they need.

• If placed at Bunny’s Social Club or Après Ski Club, support bottle-service tables with setup, clean glassware, ice, mixers and ongoing table care as directed. Give these guests the same thoughtful attention as guests enjoying cocktails or food.

• Restock serviceware, napkins and other operating supplies in their designated places. Communicate shortages early and leave shared stations orderly rather than moving a problem to another work area.

• Keep guest and service areas clean and ready as service continues. Address spills, clutter and used items promptly, follow food-handling and sanitation procedures, and coordinate larger issues with the team.

• Maintain the details that keep your assigned venue welcoming, including clean seating, tidy surfaces and orderly guest-facing areas. Empty waste receptacles before they overflow, keep disposal areas organized and complete assigned restroom checks or other cleaning duties without allowing routine upkeep to fall behind.

• Keep clean and used serviceware separate, handle ice and food-contact items hygienically, and follow the venue’s cleaning procedures. Report broken glass, unsafe equipment or other hazards promptly, protect the affected area and ask for assistance when a task cannot be completed safely.

• Communicate clearly with servers, cocktail servers, bartenders, kitchen colleagues and other support staff. Confirm unclear requests, share changing priorities and ask for help when the workload could affect accuracy or guest care.

• Support assigned events through preparation, service and breakdown. Understand the setup and your responsibilities, adapt to changes communicated by the team and return equipment and supplies to their proper places.

• Complete assigned opening, side work and closing responsibilities. Participate in briefings and training, share shortages or unfinished work with the next team, and follow through on shared tasks rather than assuming someone else has handled them.

• Leave each assigned area ready for the next service. Finish cleaning and replenishment, return equipment to its designated place, and check with the supervisor before leaving so outstanding work is handed over clearly. If your immediate tasks are complete, look for the next useful way to support the venue.

WHAT SUCCESS LOOKS LIKE

Guests feel comfortable because their tables are cared for, requests reach the right person and food arrives accurately. Servers and bartenders can rely on stocked stations, timely support and clear information. You recognize what needs attention without waiting for every task to be assigned, while checking details when a decision belongs with someone else. As the pace changes, you remain considerate, organized and willing to help. The next team receives a venue that is ready for them and an honest handover of anything still outstanding.

EXPERIENCE AND QUALIFICATIONS

• Previous restaurant, bar or hospitality experience is preferred, including bussing, food running or service support.

• A practical, attentive approach to work and a genuine interest in helping guests and colleagues.

• The ability to prioritize competing requests and move efficiently while keeping order details and service standards accurate.

• Comfort with physically active hospitality work, including moving through busy guest areas and carrying service items carefully.

• Clear communication and the confidence to ask questions, confirm instructions and raise concerns early.

• Willingness to learn the menus, layout and service expectations of your assigned venue, including its food and beverage formats.

• Dependability, respect for colleagues and openness to coaching, with a willingness to share preparation and closing work.

• Availability for the hospitality shifts required by your assigned venue, which may include mornings, evenings, weekends, holidays and special events as scheduled.

Pay: $12.14 - $12.69 per hour

Work Location: In person

Salary : $12 - $13