What are the responsibilities and job description for the Foundry Reception position at The Edgewater Hotel?
About The Role:
Foundry Wellness is a place of restoration, balance, and exceptional care, and as the Wellness Receptionist, you'll be the first and last impression of that experience. From welcoming members and guests with genuine warmth to coordinating appointments with precision, you'll ensure every visit feels seamless, personalized, and elevated. Whether it's a returning member arriving for a workout or thermal session, or a stop at the Fuel Bar, or a new resident exploring our wellness offerings for the first time, you'll create a calm, polished, and welcoming experience that reflects the Foundry Wellness brand. By connecting members and guests to our services, amenities, and Fuel Bar offerings, you'll help cultivate a vibrant community centered on wellness and hospitality.
What You’ll Do:
- Welcome spa guests and members with a friendly, polished presence- offering a personalized, seamless check-in experience.
- Manage appointment bookings, confirmations, and changes across treatments, thermal spa access, and wellness services.
- Coordinate with therapists and spa attendants to ensure the daily schedule flows smoothly and efficiently.
- Handle payment processing, gift card sales, and retail transactions with accuracy and care.
- Maintain a serene and well-presented front desk area, aligned with the aesthetic and energy of the spa.
- Respond to guest inquiries- both in person and by phone/email – with knowledgeable, timely, and elevated service.
- Upsell treatments, packages, and retail products where appropriate, always keeping guest needs in mind.
- Assist with light administrative tasks such as intake forms, waivers, inventory tracking, and daily reporting.
- All other duties as assigned
What You Bring:
- 1-2 years of front desk, hospitality, or spa reception experience – ideally in a luxury or wellness-focused setting.
- Warm, professional communication skills and a natural ability to make guests feel at ease.
- Familiarity with spa or booking software platforms (e.g., Mindbody, Book4Time or similar).
- Attention to detail and multitasking ability – you stay calm and collected even when the spa is busy.
- A well-groomed, polished appearance that reflects the tone of a luxury wellness environment.
- Availability to work a flexible schedule including weekends, evenings, and some holidays.
Bonus Points If You:
- Have an interest in health and wellness.
- Bring a sense of calm, grounded energy that enhances the overall guest experience.
Physical Requirements
- Regularly required to talk, hear, and communicate effectively.
- Frequently required to stand, walk, reach, and lift.
- Must regularly lift/move up to 10 lbs. and occasionally up to 50 lbs.
- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Salary : $17