What are the responsibilities and job description for the End User Computing Technician position at The E.W. Scripps Company?
Are you passionate about technology and helping others succeed? Join our team as a End User Computing Technician, where you'll play a vital role in ensuring that every employee has the technology they need to perform their jobs effectively. In this dynamic position, you'll provide timely and accurate technology support across a wide range of systems and devices, working with everything from desktops and laptops to printers, scanners, and other peripherals. You'll be the go-to expert for troubleshooting, installation, and maintenance, making a real impact on our team's productivity and success.
What You'll Do
Washington, D.C., is the nation's capital and a city brimming with history, culture, and opportunity. From the iconic monuments and memorials along the National Mall to world-class museums like the Smithsonian Institution, there's always something to discover. The city offers diverse neighborhoods, each with its own unique character—from the historic charm of Georgetown to the vibrant energy of U Street. Enjoy an incredible dining scene, professional sports teams including the Capitals and Nationals, and easy access to outdoor activities along the Potomac River and nearby trails. With its blend of political significance, cultural richness, and modern amenities, Washington, D.C., is an exciting place to build your career and call home.
COMPENSATION RANGE:
Hourly: $29.33 - 36.00
Pursuant to state and local salary transparency laws, the salary range posted is specific to candidates who will perform this work in District of Columbia.
ADDITIONAL BENEFITS:
SCRIPPS’ COMMITMENT TO A CULTURE THAT CREATES CONNECTION:
At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.
ABOUT SCRIPPS:
The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating connection. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40 markets. Scripps reaches households across the U.S. with national news outlet Scripps News and popular entertainment brands ION, ION Plus, ION Mystery, Bounce, Grit and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Founded in 1878, Scripps is the steward of the Scripps National Spelling Bee and its longtime motto is: “Give light and the people will find their own way.”
As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.
What You'll Do
- Provide technical support: Respond to service desk tickets, troubleshooting hardware and software issues, and providing technical assistance to end-users.
- Install and configure hardware and software: install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals.
- Maintain and update system, ensure that software and operating systems are up to date and free from bugs and malware.
- Diagnose and repair hardware issues. Identify hardware problems and make necessary repairs, such as replacing hard drives, motherboards, and memory.
- May provide training and support to employees on how to use hardware and software effectively.
- Document support activities: Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
- Maintain an inventory of all hardware and software assets and ensuring that they are up to date.
- Collaborate with other Scripps Technology teams to resolve complex issues and implement new technologies.
- High School Diploma preferred
- Generally 1-3 years of desktop experience
- Microsoft Certified Desktop Support Technician (MCDST), or similar certifications desired
- Working knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux
- Working knowledge of Azure, Entra, Intune, Jamf, and similar enterprise tools is desired.
- Familiarity with Dell/HP and Mac laptops
- Familiarity with network protocols, troubleshooting techniques, and diagnostic tools
- Strong communication skills and working effectively with employees to understand and resolve technical issues
- Strong customer service skills
- Attention to detail, problem-solving skills, and the ability to work independently and in a team environment
- Ability to document technical support activities and maintain accurate records.
- Requires the ability to sit for long periods of time, listen and converse over the telephone and frequently type on a computer (4 or more hours per day).
Washington, D.C., is the nation's capital and a city brimming with history, culture, and opportunity. From the iconic monuments and memorials along the National Mall to world-class museums like the Smithsonian Institution, there's always something to discover. The city offers diverse neighborhoods, each with its own unique character—from the historic charm of Georgetown to the vibrant energy of U Street. Enjoy an incredible dining scene, professional sports teams including the Capitals and Nationals, and easy access to outdoor activities along the Potomac River and nearby trails. With its blend of political significance, cultural richness, and modern amenities, Washington, D.C., is an exciting place to build your career and call home.
COMPENSATION RANGE:
Hourly: $29.33 - 36.00
Pursuant to state and local salary transparency laws, the salary range posted is specific to candidates who will perform this work in District of Columbia.
ADDITIONAL BENEFITS:
- A career path to grow your professional experiences
- Full medical, dental and vision benefits, as well as certain other health and wellness benefits
- Retirement savings plan with company match
- Other key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&D, ID protection, pet discount program, and employee assistance program. More details about timing and conditions of benefits eligibility and other plan terms and conditions will be provided upon hire.
SCRIPPS’ COMMITMENT TO A CULTURE THAT CREATES CONNECTION:
At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.
ABOUT SCRIPPS:
The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating connection. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40 markets. Scripps reaches households across the U.S. with national news outlet Scripps News and popular entertainment brands ION, ION Plus, ION Mystery, Bounce, Grit and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Founded in 1878, Scripps is the steward of the Scripps National Spelling Bee and its longtime motto is: “Give light and the people will find their own way.”
As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.
Salary : $29 - $36