What are the responsibilities and job description for the Part-time Front Desk Agent (PM Shift) position at The Doorways?
Established in 1984, The Doorways provides lodging and support to patients and families who need to be close to the hospital but not far from the feeling of “home” who travel to Richmond for critical medical needs. Those who enter our doors find a healing, emotionally supportive environment in a place where community generosity and compassionate care come together.
Job Summary
The Front Desk Agent acts as the “face of the organization” and is tasked with ensuring the Front Desk runs smoothly and efficiently on each shift.
Required Skills, Knowledge, and Abilities
- Has a sincere desire to exceed guest expectations
- Excellent problem-solving skills with the ability to follow up with solutions in a timely manner
- Solid relationship-building skills, people-focused, highly organized, and guest-centric
- Must maintain composure and objectivity under pressure
General Duties and Responsibilities
- Consistently provide professional, friendly, and engaging service
- Possesses and maintains thorough knowledge of facility, services, policies, room types, hospital shuttle, and hospital referral process
- Ensures accuracy of information obtained from guests and stores in the Guest Registration System
- Reaches out to arriving and departing guests to confirm referral status
- Makes informed decisions regarding occupancy strategy
- Addresses and resolves guest requests and issues promptly and professionally
- Receives incoming phone calls
- Completes shift checklists
- Maintains accuracy in handling financial transactions
- Ensures proper communication among The Doorways associates through the use of Daily Pass On Logs and email
Qualifications
- High School Diploma or GED; Associate degree preferred
- At least 3 years of high-performing customer service experience
- Front Desk experience at a hotel or professional office preferred
- Solid computer skills to include core Microsoft Office applications
- Strong mathematical skills
- Reliable transportation
To ensure fairness in the hiring process, The Doorways tracks and may report interview no-shows to the Virginia Employment Commission in line with state requirements.
Job Type: Part-time
Pay: From $15.50 per hour
Benefits:
- 401(k) matching
- Free parking
Application Question(s):
- Are you available to work the PM Schedule (5:00pm - 12:00am) including some weekends and holidays?
- Are you available to cover vacancies outside of your scheduled shift, with advance notice?
- Do you have reliable transportation to get to and from work, regardless of the time of day or night you are working?
- Do you have any relevant Guest Service experience, including: greeting guests, answering phones, check-in/check-out process, and guest complaint resolution?
Work Location: In person
Salary : $16