Theater Ambassador - Dollywood Theme Park - Part Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Theater Ambassador who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Theater Ambassador will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Theater Ambassador for Entertainment is responsible for proactively assisting guests during their experience, including both indoor/outdoor attractions and venues. This position is designated to have a high focus on positive guest interactions including, but not limited to, answering questions, being welcoming, exuding a positive attitude and demonstrating an overall enthusiastic demeanor. From that point, they will provide instruction and direction for seating and maintain a safe and pleasant experience for guests.  The Guest Experience Ambassador will also participate in sanitizing and cleaning of high touch points in and around both indoor/outdoor locations.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

 Summary of Essential Functions and Responsibilities

• Greet guests and assist in entertainment venues and attractions
• Maintain a positive countenance and demonstrate an overall enthusiastic demeanor
• Clean and sanitize indoor/outdoor Entertainment venues and attractions, queue lines, closets, and surrounding areas
• Provide park information including food, merchandise, rides, show locations, and current festivals
• Initiate friendly interactions with guests, ensure entertainment signage and show times are correct at the beginning of each day
• Keep area clean by picking up debris after each activation, dusting, light cleaning of windows, vacuuming seats and floors, sweeping floors, and mopping floors as needed
• Work varying hours and locations as required
• Maintain order within the venue as well as in the immediate area of the indoor/outdoor area before and after activations
• Rotate between multiple indoor/outdoor locations to support the team as needed
• Other duties as assigned

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Minimum 16 years of age
• High school diploma or GED required
• Excellent verbal communicator – consistent and detailed
• Must successfully pass a pre-employment background check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Must wear a costume as outlined by the Entertainment team
• Able to bend at the waist and knees multiple times throughout a shift
• Able to lift 20 lbs
• Need finger movement to handle tickets and/or counters
• Able to push and pull
• Ability to work with and tolerate detergents and chemicals utilized in the area
• Able to wear all PPE as required
• Able to tolerate noise at high levels
• Ability to climb stairs
• Must be comfortable with public speaking to a large crowd during emergency situations
• Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods

Physical and Cognitive Requirements  

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting 
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions 
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.