Food Team Member - Dollywood Theme Park - Part Time Seasonal

The Food Team Member position is a frontline position responsible for a wide variety of task to include but not limited to; taking orders, serving, prepping, stocking, organizing, and operating a cash register.

Summary of Essential Functions and Responsibilities

• Responsible for prompt attention to a wide variety of tasks within food services
• Takes orders, serves, prepares, and stores high quality food, measuring ingredients, understanding time and temperature tables to record information, answering guest questions about menu items and pricing, and proper cash handling procedures when applicable
• Stocks and organizes the kitchen, food lines, food bars, work areas and eating areas ensuring the proper pulling, delivery, rotation, and storage of product
• Provides prompt, courteous attention to guest orders while serving and/or preparing high quality food for our guests’ enjoyment
• Provides prompt attention in correctly filling supply orders received by verbal, radio transmission and written orders
• Filling orders for stock and organizing work area, proper pulling, delivery, rotation, and storage of product, recording information, and answering guest questions regarding menu items and pricing
• Maintains cleanliness in all work areas while moving throughout the Park
• Prepares and serves food that complies with expected Dollywood quality, quantity, and presentation and state health code requirements
• Maintains cleanliness of any surfaces used for eating on or serving food from, washing dishes, maintaining proper sanitation, cleanliness of general area, scrubbing, sweeping, mopping, trash removal, etc
• Greets each guest cordially, treating each Guest with individualized attention
• Provides continuous service and attention to details, ensuring Guest satisfaction
• Suggestively sells to Guest and thank them for coming, ensuring exceptional customer service through end of transactions and interactions
• Willing to work at different locations on Park, maintaining knowledge and training of multiple positions within Culinary department
• Be able to answer guests' questions concerning Park layout and menu item availability
• Understands and practices safe food handling at all times, following Sevier County regulations and ServSafe guidelines
• Be compliant with all safety standards within Sevier County relating to personal safety and the safety of fellow hosts and guests
• Follows all procedures/standards affecting Foods financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner
• Understands and follows all Start Fresh procedures
• Learns and memorizes 4-Critical Safety Standards

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 14 of age
  • Employees may be required to be 18 years of age to operate some equipment
• At least 6 months of previous foods experience preferred
• At least 6 months of previous customer service preferred
• Basic computer skills required
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities 

• Able to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be willing to constantly improve
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must tolerate a fast-paced environment
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must have manual dexterity necessary to complete all job duties
• Must be able to communicate effectively with Guests and Hosts using approved communication methods 
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to use equipment such as, but not limited to, cash registers, guest ordering systems, grills, fryers, steam kettles, drink machines, dough machines, ovens, warmers, popcorn machines, ice cream machines, knives, slicers, wedgers, rolling carts, carrying trays, tray jacks, dishwashers, bus tubs and carts, dollies, brooms, mops, etc
• Basic math skills necessary to count out change to guests as applicable
• Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
• Must be able to work and tolerate temperatures ranging from 0 to 120 degrees while working in indoor and outdoor locations
• Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures 

Physical and Cognitive Requirements  

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting 
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions 
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Able to sit and/or stand for long/short periods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.