Room Inspector - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a PM Room Inspector who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal PM Room Inspector will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Room Inspector is to be responsible for the inspection of all areas in a unit and public spaces as assigned.  Host’s other responsibilities include the proper inspection of all linens and amenities for the unit, assistance with weekly/monthly inventory and dispatch duties.  Upon completion of the unit inspections, reports will be turned in daily to the Executive Housekeeper. This is to be done all in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Inspects the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met; identify and resolve quality problems
• Inspects all televisions, tv remotes, alarm clocks, telephones, and any electronic devices provided in rooms to insure all are in working order; immediately report any problems to maintenance
• Checks all entry locks on rooms to make sure they are in proper working order
• Manages the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready
• Inspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problems
• Analyzes data, evaluate systems, products and technology and establish quality control procedures
• Ensures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment
• Assists Housekeeping Management in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment
• Assists management in evaluating, coaching, disciplining, motivating and training all hosts. Perform special projects as needed
• Ensures that all work is completed in a safe manner and that it complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards
• Follows company policies to handle any safety hazards, accidents, or injuries; completes safety training and certifications
• Conducts departmental and on-the-job training of housekeeping staff
• Evaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements Executive Housekeeper
• Monitors cleaning supplies, keep inventory of supplies and notify management if orders need to be placed
• Completes any Company or Departmental required Leadership Training and Leadership Classes

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required 

• Must be at least 18 years of age
• Must have at least 1 years’ experience as a room inspector in hotel/hospitality
• Must possess a high school diploma or equivalent, college preferred
• Must have a work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing
• Must have basic computer knowledge and usage preferred
• Must be able to successfully pass a background check and drug screen
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record

Knowledge, Skills and Abilities 

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy

• Able to communicate effectively with Guests and Hosts using approved communication methods

• Able to operate power machines to clean, wash, shampoo carpet
• Able to properly use small hand tool/equipment and a variety of cleaning solutions 

Physical and Cognitive Requirements  

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting 
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions 
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Able to meet the physical demands of the job, i.e., stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.