What are the responsibilities and job description for the Public Space Attendant - Dollywood's DreamMore Resort & Spa - Part Time Year Round position at The Dollywood Company?
Job Details
Description
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Public Space Attendant will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The purpose of the Public Space Attendant is to maintain a professional, positive and upbeat attitude. Host are to be able to engage with guests in a professional manner and to ensure the cleanliness of all public areas including restrooms, corridors, lobby and resort offices. This is to be done all in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary Of Essential Functions And Responsibilities
Education And Experience Required
Description
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Public Space Attendant will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The purpose of the Public Space Attendant is to maintain a professional, positive and upbeat attitude. Host are to be able to engage with guests in a professional manner and to ensure the cleanliness of all public areas including restrooms, corridors, lobby and resort offices. This is to be done all in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary Of Essential Functions And Responsibilities
- Maintains supply levels in the public areas. i.e. soap, toilet paper, and Kleenex
- Maintains and cleans all public restrooms, checking a minimum of twice each hour
- Executes routine checks of all public areas to ensure cleanliness
- Ensures all décor items, tables, lamps, and ledges in all public areas and corridors are dusted and clean
- Maintains the cleanliness of all windows, glass, doors and elevators in public areas
- Utilizes tools supplied to maintain cleanliness of elevator tracks, carpets and rugs, tile and hardwood floors, sidewalks and railings, and parking lot. (For example: shop vac, extractor, t300, pressure washer, leaf blower)
- Performs cleaning tasks in public areas: including vacuuming, sweeping, moping, dusting, and collecting garbage
- Assists guests and other staff members as needed
Education And Experience Required
- Must be at least 18 years of age
- Basic computer knowledge and usage preferred
- Must be able to successfully pass a background check and drug screen
- Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
- Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
- Must be able to lift/push/pull at least 20 lbs
- Must have manual dexterity necessary to complete all job duties
- Able to sit and/or stand for long/short periods
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to be productive in a fast-paced environment
- Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be committed to continuous improvement
- Must have professional appearance with good personal hygiene
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Able to add, subtract, multiply and divide with accuracy
- Able to operate power machines to clean, wash, shampoo carpet
- Able to comprehend instructions and retain information
- Able to be flexible to handle frequent changes in priorities
- Able to communicate effectively with Guests and Hosts using approved methods of communication
- Able to tolerate various temperatures while working outdoors
- Able to meet the physical demands of the job, i.e., stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc
- Able to properly use small hand tool/equipment and a variety of cleaning solutions
- Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
- Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
- Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
- Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
- Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods