Dog Store Key Holder Associate

Job Summary:

We are seeking a motivated and customer-focused Retail Key Holder Associate to join our dynamic team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge. This role offers the opportunity to work in a fast-paced retail environment, interact with a diverse range of customers and their four legged furry family members, and grow your skills in sales, product demonstrations, and customer service. The store services an exceptional clientele…Del Ray is the hippest hometown in the USA. Our clientele are highly successful, community minded and down to earth. We are also looking for staff to work our second store or go between Del Ray and Belle View areas.

Duties:

- Provide exceptional customer service by greeting customers, answering questions, and addressing concerns in a friendly and professional manner.
- Demonstrate a passion for our products and services, staying up-to-date on new arrivals, promotions, and sales.
- Utilize effective communication skills to engage with customers, including upselling and suggesting complementary products.
- Process sales transactions accurately and efficiently, handling cash, credit card transactions, and operating a cash register.
- Maintain a clean and organized store environment, including restocking shelves, managing inventory, and conducting product demos.
- Work collaboratively with colleagues to meet sales targets, share knowledge of products, and participate in visual merchandising efforts.
- Develop strong product knowledge and stay current on product features, benefits, and competitive offerings.
- Demonstrate basic math skills to accurately calculate sales, manage cash, and handle returns and exchanges.
- Utilize phone etiquette to respond to customer inquiries and provide support via phone.
- Open and close the store independently
- Input and close out purchase orders based on vendor orders and invoices
- Send daily sales reports to management and owner

The current schedule is in flux and candidates must have a willingness to work flexibly with us when the need arises or for special later events. Closing procedures generally take 30 minutes or less after closing. When permitted we love to participate in community events and sometimes these occur offsite or outside our normal operating hours and we hope to find someone who enjoys their position enough to look forward to these events!

Qualifications:

- High school diploma or equivalent required.
- Prior retail sales experience required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic math skills and accuracy with cash handling.
- Strong product knowledge and the ability to learn quickly.
- Excellent customer service skills and a passion for helping others.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Must be computer literate and able to operate multiple software at once. Internet browsers and Microsoft Outlook at a must
- Ability to multi-task and switch between tasks quickly and accurately.

This role offers the opportunity to work in a fun and supportive environment, develop your skills in sales and customer service, and contribute to the success of our retail team.

Job Types: Full-time, Part-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you able to work weekends and holidays as needed?

Language:

• English (Required)

Ability to Commute:

• Alexandria, VA 22301 (Required)

Work Location: In person

Salary : $14 - $17